Volunteer and Training Coordinator - Rough Sleepers Service

12-month fixed-term contract

Are you an empathetic individual with experience of managing volunteers? Do you have experience of involving people with multiple and complex needs or developing peer support services? Then join Shelter's Birmingham hub as a Volunteer and Training Coordinator and you could soon be helping us to tackle rough sleeping on and around the railways through a new strategic partnership between Shelter and Network Rail.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change - with individuals, in communities, across society - and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Birmingham is a dynamic city centre hub offering a holistic integrated advice and support service to the diverse residents of the city. We provide specialist advice and support to over 4,000 clients a year and are committed to delivering more of what we do to the people who need us most. A new strategic partnership between Shelter and Network Rail aimed at tackling rough sleeping on and around the railways has resulted in us creating some brand new roles.

About the role

In this exciting new role you'll be part of a pilot service that aims to provide a route out of homelessness for every rough sleeper on Britain's railways. Your focus will be on developing a team of volunteers with lived experience of homelessness. You'll recruit, induct and support a group of up to ten volunteers who will be supporting the local outreach engagement team by providing practical help and advocacy to rough sleeper clients. You'll also develop and deliver a training programme for station staff to increase their understanding of homelessness and take practical steps to help rough sleepers in and around the main city centre train station. In short, it's an interesting and rewarding role that will help change lives for the better.

About you
Forward thinking and flexible, you actively support the introduction of new ideas, methods and processes to working practices. What's more, you ideally have some experience in the delivery of frontline services, either operationally or supporting delivery. You'll have experience in managing volunteers, including an awareness of managing risk and safeguarding, supporting volunteers and recognising their contribution. Ideally, you'll have experience of involving people with lived experience in service delivery. A proven ability to create and deliver successful training programmes or courses to individuals and groups is also required. Commercially aware, proactive and driven to achieve positive outcomes, you work well both independently and as part of a team and have the utmost respect for others opinions.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro-rata), enhanced family-friendly policies, pension and interest-free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Closing date: Tuesday 6th October 2020 at 11.30 pm