Repairs Planner

My client are a maintenance contractor based in South East London, They require a repairs planner to join their growing repairs team. This role will be a temp to perm position.

Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.

Key responsibilities:

Managing operatives diaries
Liaising with tenants and operatives to arrange repairs
Understanding of Schedule of rates
Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
Prioritising emergency works
Booking appointments and allocating works to the available operatives, and following works from start through to completion
Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
Ensure all relevant data is up-dated on a timely basis
Any other ad-hoc roles that may arise
Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are metIf you have the relevant experience and are available straight away please apply with your most recent CV

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