Service Controller
- Recruiter
- Confidential
- Location
- Bradford
- Salary
- 19000.00 - 21000.00 GBP Annual
- Posted
- 29 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
PARTS & SERVICE CONTROLLER
BRADFORD
** NEW VACANCY**
GBP19,000 - GBP21,000
We are in search for an experienced Customer Service & Engineer Scheduler to join one of our niche clients based in Bradford, on the outskirts.
Due to the nature and demand of this role we do require candidates with at least one years experience working within a similar mobile engineering scheduler role, ideally with some geographical knowledge, scheduling diaries for multiple engineers, organising repairs, managing available parts to site and dealing with sub contractors.
As first point of contact for all existing customer enquiries you will ascertain any faults and diagnosis.
Update all calls with customers and engineers onto the internal systems accurately. Order any parts for engineers; liaise with engineers for part specifics.
Organise delivery of parts to site.
Allocate an appointment within the agreed SLA times which are varied with each customer.
Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries.
Ensure follow up calls with all customers to ensure all maintenance & works are completed satisfactory.
First point of contact for any customer enquires/complaints.
Confirming product warranties and ensure follow up calls keeping customers fully updated with the fault process.
This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong organisation skills.
If you enjoy problem solving, like to take ownership within your role, can manage customers expectations effectively and are looking to join a great fun engineering team environment then I would like to hear from you.
A great starting salary is offered dependent on experience - GBP19,000 - GBP21,000 DOE, holiday allowance, pension, free onsite parking and working incentives.
Candidates that have experience scheduling engineers are welcomed from any industry.
I have immediate interviews available and look forward to receiving your application, thank you for applying.
Lisa Farr
Regional Permanents Consultant - Leeds
Interaction Recruitment plc
24b Lands Lane
BRADFORD
** NEW VACANCY**
GBP19,000 - GBP21,000
We are in search for an experienced Customer Service & Engineer Scheduler to join one of our niche clients based in Bradford, on the outskirts.
Due to the nature and demand of this role we do require candidates with at least one years experience working within a similar mobile engineering scheduler role, ideally with some geographical knowledge, scheduling diaries for multiple engineers, organising repairs, managing available parts to site and dealing with sub contractors.
As first point of contact for all existing customer enquiries you will ascertain any faults and diagnosis.
Update all calls with customers and engineers onto the internal systems accurately. Order any parts for engineers; liaise with engineers for part specifics.
Organise delivery of parts to site.
Allocate an appointment within the agreed SLA times which are varied with each customer.
Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries.
Ensure follow up calls with all customers to ensure all maintenance & works are completed satisfactory.
First point of contact for any customer enquires/complaints.
Confirming product warranties and ensure follow up calls keeping customers fully updated with the fault process.
This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong organisation skills.
If you enjoy problem solving, like to take ownership within your role, can manage customers expectations effectively and are looking to join a great fun engineering team environment then I would like to hear from you.
A great starting salary is offered dependent on experience - GBP19,000 - GBP21,000 DOE, holiday allowance, pension, free onsite parking and working incentives.
Candidates that have experience scheduling engineers are welcomed from any industry.
I have immediate interviews available and look forward to receiving your application, thank you for applying.
Lisa Farr
Regional Permanents Consultant - Leeds
Interaction Recruitment plc
24b Lands Lane