Trainee Neighbourhood Officer

Trainee Neighbourhood Officer

Stockport, Bredbury, Mossbank Homes

Salary: £24,684 – £26,520 DOE

18 Months FTC (with the potential to be made permanent)

Hours of Work: 35 hours per week Monday - Friday

Closing Date: 9am Monday 19th October 2020

Interviews: Monday 26th and Tuesday 27th October 2020

Are you keen to start or progress your career in housing and are passionate about delivering a service with the customer at the heart of what you do? If so read on…

You’ll be joining the Neighbourhoods Team in the South Manchester region and will be responsible for maximising income and providing a responsive customer service to ensure our clients neighbourhoods are clean, safe and sustainable. You’ll be provided with off the job training helping you secure Chartered Institute of Housing Membership as well as vocational training and coaching from their established Officers, Managers and their Training programmes.

Throughout your 18-month training programme you will be at the heart of their communities championing their customers’ needs taking ownership of a small patch of properties designed for you to have hands on experience of Neighbourhood Management. You will embrace their collaborative working style, learning from their other teams, helping to deliver a first class service on a range of tenancy management issues. Your effective communication skills and ability to understand with empathy the diverse needs of their customers will be key. As the Trainee Neighbourhood Officer, you will be suitably experienced, flexible and adaptable with strong problem solving skills, you’ll be highly motivated, innovative and driven to ensure their neighbourhoods are attractive places to live. You’ll also be team focused with the ability to communicate with colleagues, customers, partners and external agencies in line with their high performance culture.

Following successful completion of your 18-month training programme there will be the potential to move into a permanent Neighbourhood Officer role with a wider patch and greater responsibilities.

At the time of advertising, due to the current pandemic, our cleint’s front line teams are working from their own homes and their interactions with customers are through virtual means. They will continue to operate in this way until they are satisfied that the health, safety and wellbeing of their staff and customers can be guaranteed when visiting customers properties and returning to their head office in Stretford, Manchester. 

Our client operate core hours for their customers, however, their agile style of working means that you can work your hours around family and homelife commitments. They know that a committed and dedicated member of the team doesn’t clock watch. Their focus is on getting the job done!

Our client offer an excellent benefits package including a company pension scheme, life assurance, employee assistance programme, agile and flexible working and 25 days holiday plus bank holidays.

Given the geographical spread of their stock, they require the successful candidate to hold a valid Driving Licence and have access to a car.