Service Desk Analyst - 1st line,active directory, ITIL

Service Desk Analyst - 1st line,active directory, ITIL

A 1st line service desk analyst is required to join a well-established business in Huddersfield. My client specialise in business support services and are looking for someone with experience delivering high quality IT support in a professional capacity.

Key Responsibilities: -

• Respond to support requests within agreed SLA's
• Maintains accurate record of user requests, contact details, activities and outcomes
• Owns support requests through their lifecycle, communicating updates to internal and external customers as needed
• Document information relating to support requests, ensuring all required data is entered into the database
• Provide end-user support in person or remotely
• Troubleshoot common computer hardware and software issues.
• Provide training to new users on IT systems (password changing, printers, network storage locations, etc.)
• Maintain a log of all support provided and solutions applied.
• Install new computers and capture accurate asset information.
• Create new user accounts in accordance with existing templates.

As a 1st-line support analyst you will have to following skills: -

• An understanding of: -
• Microsoft Active Directory
• Office 365
• Common software, hardware and firmware fixes
• TCP/IP
• DNS
• DHCP
• Excellent customer service skills
• Excellent communication skills
• Commitment to self improvement

A Microoft, ITIL, CompTIA or simialr qualification would be beneficial.

If this role sounds of interest please submit your CV in the first instance...... click apply for full job details