Broker Fraud Investigator

About the Role

This is an exciting role working as a Broker Fraud investigator in Brentwood, where you'll work to identify and reduce fraudulent activity by policyholders of LV= Broker. You'll undertake CUE policy validation checks on LV= Broker policies and, where required, investigate potential fraudulent activity. The role will require engagement with brokers, customers and third parties to progress anti-fraud investigations. Where fraud is identified - you'll need to consider what actions are required and implement the necessary corrective action.

A full time role working Monday - Friday, 9:00am - 5:00pm, this is a great opportunity to learn new skills and progress within the department.

About You

You'll have a background in insurance and experience with investigation work - this could have been gained from various office bases insurance positions. Any fraud experience would be a huge advantage.

You're a natural at problem solving and have a great eye for detail as well as excellent communication and organisational skills to be able to address issues in a professional and timely manner.

Good computer systems and data inputting are also great skills to bring to this role as well.

The Details

You will need to:

• Undertake CUE checks to validate claims history provided by Policyholders in line with agreed processes, procedures and timescales.
• Undertake SIRA checks to identify potential fraudulent activity in line with agreed process, procedures and timescales.
• Request & process additional premium and/or terms in line with Personal Underwriting Authority and Product Underwriting guides.
• Work closely with Underwriters to refer and agree actions and, where required, apply terms.
• Achieve agreed service, productivity, quality and performance targets in line with business and personal objectives.
• Be aware of and comply on an on-going basis with all legal, regulatory and industry body codes of practice (DPA, FSA).
• Take personal ownership for applying TCF within the role and assist in embedding it within the culture of the team.
• Play a pro-active part in identifying self-development needs in order to achieve personal and business goals and address these through role progression, personal development and training.

Why Work for Us?

Exciting things are happening at LV= General Insurance (GI). Having recently joined forces with Allianz, we're proud to now be one of the largest personal insurers in the UK. Working with a new energy, we're shifting gear and transforming our company, industry and beyond. And we're just getting started.

Driven by pride and passion, we will always do the right thing to inspire trust in our people and our customers. That's why we've made it our mission to become Britain's best loved insurer, by helping people look after what they love.

About the Rewards

This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done.

We'll give you:

• 24 days' holiday - which increases after two years' service
• An annual bonus scheme based on company and personal performance
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
• A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

LV= are an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways.

We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work...... click apply for full job details