Customer Service
- Recruiter
- Confidential
- Location
- Banbury
- Salary
- Competitive
- Posted
- 29 Sep 2020
- Closes
- 30 Sep 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
Job Description
Are you looking for a new position?
SH Recruitment are working with a new company based in Banbury and are looking for customer service representatives to join a progressive company in 2020.
All staff will be completing shift work between the hours of 08:00am - 20:00pm and working every other Saturday.
Early Shift: 08:00am - 16:30pm
Late Shift: 11:30am - 20:00pm
MAIN DUTIES:
Assisting our customers over phone, via email and live chat
Responding to customer requests
Answering and making phone calls
Handling on-line applications
Making credit decisions according to credit policy
Dealing with debtors
Maintaining and developing customer relations
Meeting targets for accuracy, quality, volume and agreed service levels
Adhering to procedures and regulations
Contributing to continuous improvement
Assisting other departments based on company needs
Supporting other agents when assigned to do so
Performing other duties as assigned which are relevant to the role and necessary for company's success
Keeping work equipment and workplace in good order
Complying with all lawful orders of the Company Management or the employee substituting him/her
Maintaining an awareness and understanding of the company's products
To be successful a DBS check will need to be carried out and two written references will be required
You will also have an Experian credit check required before starting
Are you looking for a new position?
SH Recruitment are working with a new company based in Banbury and are looking for customer service representatives to join a progressive company in 2020.
All staff will be completing shift work between the hours of 08:00am - 20:00pm and working every other Saturday.
Early Shift: 08:00am - 16:30pm
Late Shift: 11:30am - 20:00pm
MAIN DUTIES:
Assisting our customers over phone, via email and live chat
Responding to customer requests
Answering and making phone calls
Handling on-line applications
Making credit decisions according to credit policy
Dealing with debtors
Maintaining and developing customer relations
Meeting targets for accuracy, quality, volume and agreed service levels
Adhering to procedures and regulations
Contributing to continuous improvement
Assisting other departments based on company needs
Supporting other agents when assigned to do so
Performing other duties as assigned which are relevant to the role and necessary for company's success
Keeping work equipment and workplace in good order
Complying with all lawful orders of the Company Management or the employee substituting him/her
Maintaining an awareness and understanding of the company's products
To be successful a DBS check will need to be carried out and two written references will be required
You will also have an Experian credit check required before starting