Customer Service Agent
- Recruiter
- Confidential
- Location
- Chatham
- Salary
- 10.58 - 11.72 GBP Daily
- Posted
- 28 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Do you have an excellent background in Customer Service with an interest in moden technology? Keen to work for a fast pased and hugely successful company? Happy with night shift work? ... We have an exciting opportunity for an experienced Customer Service Advisor to join one of our leading clients in their call centre in Chatham. Offering a competitive hourly rate, an initial 12 week temporary contract, 1 week of training and potential perm opportunities.
What you'll do
As a Product and Technical Support Connected Specialist you'll be expected to do the following:
provide excellent level of customer service to UK & North American customers
receive 30-40 inbound calls a day
respond and resolve any customer queries relating to any technical issues with products
be a strong team player with great communication skills
Ability to work one or more of these shifts: 2pm-10pm, 16:30-12:30am, 6pm-2am.What you'll need
A minimum of 3 year's experience in a customer service or technical
support role
* Working knowledge of the latest home theater, streaming audio,
wireless home networking, and Bluetooth technology
* Demonstrable ability to manage and resolve highly technical
troubleshooting issues involving consumer audio and home
networking devices
* Proficiency in navigating PC and mobile operating systems,
including but not limited to, Windows, Apple, and Android based
platforms
* Excellent communication and interpersonal skills (written and
verbal) with demonstrated ability to translate technical information to
a non-technical audience
* Adaptable, flexible, and open to coaching feedback
* Passion and self-motivation to stay current with job related
technologies and developments
* Ability to work a flexible shift including weekends and holidays in a call centre environment
If you believe this job is right for you, don't hesitate, apply today!
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
What you'll do
As a Product and Technical Support Connected Specialist you'll be expected to do the following:
provide excellent level of customer service to UK & North American customers
receive 30-40 inbound calls a day
respond and resolve any customer queries relating to any technical issues with products
be a strong team player with great communication skills
Ability to work one or more of these shifts: 2pm-10pm, 16:30-12:30am, 6pm-2am.What you'll need
A minimum of 3 year's experience in a customer service or technical
support role
* Working knowledge of the latest home theater, streaming audio,
wireless home networking, and Bluetooth technology
* Demonstrable ability to manage and resolve highly technical
troubleshooting issues involving consumer audio and home
networking devices
* Proficiency in navigating PC and mobile operating systems,
including but not limited to, Windows, Apple, and Android based
platforms
* Excellent communication and interpersonal skills (written and
verbal) with demonstrated ability to translate technical information to
a non-technical audience
* Adaptable, flexible, and open to coaching feedback
* Passion and self-motivation to stay current with job related
technologies and developments
* Ability to work a flexible shift including weekends and holidays in a call centre environment
If you believe this job is right for you, don't hesitate, apply today!
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003