Reception

The role of the Receptionist is to provide the highest levels of customer care and service to all clients.
* To provide a professional courteous and prompt welcome on arrival for all visitors at the reception desk
* To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
* To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
* To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
RESPONSIBILITIES
* To maintain an organised and tidy work area - this is to include the front desk, client seating and facing areas and client meeting rooms.
* To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
* To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
* To ensure that waiting visitors are kept informed of any delays and to ensure client comfort

* Ability to communicate effectively both verbally and in writing is essential
* Computer literacy skills - Intermediate Excel, Word and Outlook
* Must have sound numerical skills
* Ability to operate calmly under pressure
* Strong customer focus
* Able to demonstrate a professional and organised approach to the role
* Logical thinker, able to spot errors and resolve queries
* Able to deal with interruptions, work to deadlines and prioritise
* Strong relationship skills - able to build and maintain rapport with guests
* Able to multi task and be flexible
* Enthusiastic, committed and determined
* Sense of humour and an eye for detail
* Striving to improve the service offered with proactive approach to service delivery and client satisfaction

General Experience ?? Previous experience of customer service environment essential
* Previous corporate working experience desirable
* Ability to work independently and as part of a team
* Previous experience as a Receptionist desirable

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age