Service Desk Manager

45000.00 - 50000.00 GBP Annual + Car Allowance + Great bens
25 Sep 2020
06 Oct 2020
Contract Type
Full Time
IT Support Manager - Service Desk Manager - ITIL

This is a fantastic opportunity to join a successful Software Solutions company; providing leadership to the customer IT support team. The team are responsible for providing technical support and fault resolution to their external customers; and as the Service Desk Manager, you are fully responsible for their management and leadership.

Key criteria for the IT Service Desk Manager:

* Solid background in a service desk support environment, evidence of progressing from hands on role to manager

* Proven ability to create processes and procedures

* ITIL foundation V3 and experience of driving best practice in the ITIL framework

* Experience of using incident models to make improvements to reduce volume of incidents and drive down resolution time

* Experience of meeting customer demands and working to SLA's

* Experience of supporting MS stack and applications running on SQL

* Experience of healthcare system is of particular interest

There is a strong customer focus in the company; it is essential that you have proven experience working in a customer support environment; delivering to SLA's and ensuring that the customer has a good experience. In addition to providing training, support and management to your team

Previous experience in a IT Team Manager position is essential; you must have prior experience in delegating and managing workload, as well as providing ongoing performance management (appraisals, 1-1 meetings).

A technical background is essential, as your team will be dealing with technical software faults; meaning that you will be collaborating with internal technical teams to diagnose and fix problems.

You will be working in a positive, fun environment with a great team - and lots of opportunity to collaborate and work with other technical teams too.

If you are interested in this opportunity, then please apply today by sending your CV to Elaine at Lumen Resources

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