Credit Referral Underwriter

My client who is based in darlington is looking for a Credit Referral Underwriter

To contribute to EE/BT revenue by underwriting consumer and non-consumer applications referred through the registrations process. The role holder will work as part of a team to deliver an exceptional customer experience to our end users and internal stakeholders alike.

KEY RESPONSIBILITIES

Business Referrals (B2B)
Underwrite new business applications within approved sign off limit and in accordance with defined policy
Action requests to alter credit parameters on existing B2B accounts
Respond to Credit Referral related disputes and queries from customers and stakeholders
Ensure timely delivery of all related B2B processes within agreed service levels/KPIs
Establish and maintain excellent relationships with stakeholders to ensure the right decisions are made for each business application

Consumer Referrals (B2C)
Underwrite new consumer applications where fraud flags exist in accordance with defined policy balancing the needs of the customer with the business risk.
Action requests to alter credit parameters on existing B2C accounts
Respond to Credit Referral related disputes and queries from customers and stakeholders
Ensure timely delivery of all related B2C processes within agreed service levels/KPIs
Review and complete AML checks

Fraud processes
Ensure all submissions to fraud related databases are completed accurately and within service level agreements
Flag non-adherence to existing policy to the management team

Correspondence

To respond to all customer correspondence relating to Credit file queries.
To respond to all forms of customer correspondence from various sources within the agreed SLAs
To comply with regulatory requirements
Understanding all aspects of a customer's query and using excellent communication skills to ensure this is fully resolved.
Influencing and diplomacy skills for dealing with possible irate customers.

Personal Targets
Maintain an acceptable forced churn/Bad debt/offer rate as defined by the Credit Referral targets
Achieve targets set pertaining to referral volume, processing times, and process adherence
Deliver excellent customer service first time to ensure quality targets are achieved.

Personal Development
Take responsibility for own development by reviewing available performance data, creating a suitable development plan alongside
Supervisor, proactively fulfilling any development needs and highlighting areas of development to Supervisor.
Assist in the development of colleagues within Credit Referrals by sharing knowledge gained to maximise the effectiveness of the team and provide process improvement opportunities.
'seek out development means using tools available to you (learning & development zone, peers, management team) to consistently improve.

Stakeholder Engagement
Engage with internal and external stakeholders to build relationships and encourage best practice across the business.

KEY Challenges

To establish credible relationships fast & to ensure that you are seen as a trusted advisor
To embrace change
To provide the correct referral decision to ensure a great customer experience and prevent escalations to management team
To have a great understanding of credit strategies underpinning the Credit Referral processes

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.