Call Co-ordinator

The Vale of Glamorgan (Bro Morgannwg)
Plus Overtime and shift payments
24 Sep 2020
02 Oct 2020
Contract Type
Full Time
Contract Type: Permanent

Salary: GBP(phone number removed) Plus Overtime and shift payments.

Job Elements: -

??Provide telephone and email service for the support contact centre 8am - 7pm Monday to Friday, Saturday 8am - 5.30pm and Sunday 9am - 5pm on a rota basis.

??Co-ordinate field service engineers' visits to customer sites and escalate service requests to the appropriate team or organisation.

??Complete call incident reports, detailing field service engineers' involvement in sensitive calls for management and customers as required.

??Update and maintain the company database.

??Complete daily shift handovers to pass issues to colleagues and shift engineers.

??Take an active role in streamlining processes and improving customer service.

The ideal candidate will have:

??Strong communication skills both verbal and written especially in relation to customers

??Logical and methodical approach with the ability to enter data accurately into a reporting system as well as talking to the customer at the same time

??Strong computer skills and aptitude for understanding technical issues

??GCSE education - English and Maths at a reasonable grade

??Experience in dealing with customer enquiries and requests for further information

??Experience of scheduling appointments

??Experience of call logging and database administration

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers