Business Administration Apprentice - Lettings Company

Recruiter
Confidential
Location
Brighton
Salary
Competitive
Posted
24 Sep 2020
Closes
06 Oct 2020
Sectors
Apprenticeships
Contract Type
Permanent
Hours
Full Time
Job Title: Business Administration Apprentice - Lettings Company

Salary: GBP8,970 per annum

Location: Brighton

Hours: 30 hours per week

Mondays and Fridays - 10.30am to 5.00pm (with a half hour unpaid lunch break)

You will be required to work from home remotely with training through TeamViewer from your manager daily.

You will be responsible for providing a professional and efficient administration and customer service to clients and customers at all times.

Responsibilities

Administration

Answering the phone and providing a first-class service when dealing with Landlord and Tenant enquiries, ensuring correct procedures are followed
Registering new applicants over the phone and via email
Arranging viewings of properties - planning the diary efficiently, managing applicants, property matching existing applicants and organising keys for viewings
Taking offer details from applicants as and when required
Providing a regular applicant management service and feedback service to Landlords following viewings
Carrying out the Renewal Process - advising the Landlord of the ideal renewal terms, confirming to the Tenant and processing the administration paperwork required
Assisting with property-to-market duties, including sending Instruction Letters and Terms of Business to Landlords
Assisting with elements of the new Tenancy process, following the New Tenancy Checklist
Assisting with elements of the end of Tenancy process, following the End of Tenancy Checklist
Ensuring all Landlords and Tenants have a positive end-to-end experience to ensure future referrals to the business
Keeping the Jupix operating system up-to-date

Property Management

Ensuring adequate keys are held for managed properties - arranging key cutting when required
Carrying out regular key audits
Ensuring EPC / gas safety / electrical safety records are up-to-date
Arranging new EPCs, gas safety certificates and electrical safety certificates (EICR reports)
Organising End of Tenancy and New Tenancy professional cleans
Arranging and diarising Routine Visits for managed properties
Arranging keys for collection by contractors / inventory clerks (check in and check out)

General

Keeping up-to-date with general ad hoc administration tasks, e.g. filing as and when required
Keeping up-to-date with changes in relevant Lettings legislation and regulations
Attending any relevant training courses and refresher courses as required
Promoting the brand and services to potential Landlords and Tenants
Adhering to the Company's Service Standards

Requirements

Excellent written and oral communication skills
Strong client and customer focus and confident in dealing with people at all levels
Proactive, enthusiastic, efficient and flexible approach to work
Good organisational skills and ability to multi-task
Ability to work under pressure, with accuracy and attention to detail
Team player
Intermediate MS Word and Excel skills

Desired

9-4 / A*-C grade GCSEs (or equivalent) in English & Maths
Knowledge of the local area

For more information please contact Angela Potter at Clearline Recruitment

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