Customer Service Advisor (Call Centre / Contact Centre)

Customer Service Advisor (Call Centre / Contact Centre)

Location: Hoddesdon, Broxbourne

Salary: £20,180 - £22,422 per annum

Full time – 37 hours

Permanent

Closing Date: 7th October

Our client is the largest independent housing association in the Borough of Broxbourne, providing more than 4,600 homes across Hertfordshire and Essex. Their mission is to build and manage affordable homes - for social rent, private rent and shared ownership – helping to tackle the housing crisis in Broxbourne.

As a first point of contact for their valued Customers, you’ll provide an effective and welcoming service by phone, email and other media. Support the Property Team and others by efficiently addressing the needs of customers seeking help with responsive repair, cyclical works, planned projects and other property related matters.

With previous experience working in a customer service, Ideally within a call centre or contact centre environment. You’ll have excellent communication skills, good IT and organisational skills.

Our client’s vacancies are open to flexible working arrangements, something they are really proud of. They offer a competitive benefits package including generous leave entitlements and a personal pension scheme. They believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBT (lesbian, gay, bisexual and transgender) people, people with disabilities and people from black, Asian and minority ethnic backgrounds.