1st Line Service Desk Analyst

1st Line Service Desk Analyst- Permanent

Leeds

We are working with our UK based key account who have a new opportunity for a 1st Line Service Desk Analyst from their office based in Leeds on a Full Time, Permanent basis.

Service Desk Analyst Responsibilities:

• Maintain regular communication with the end user providing updates on the progress of their support request ensuring that the customer is given an expectation of what to expect;
• Contribute to the teams Knowledge Base;
• Immediately flag any system problems or major incidents;
• Complete daily, checks ensuring that checks are recorded, and any identified problems are addressed and dealt with appropriately;
• Promote the businesses IT policies and procedures ensuring that they are adhered to at all times and breaches are reported;
• Ensure that all New Starters and Leavers are processed quickly ensuring that New Starters are ready to work on the day of their arrival and that leavers are processed same day to minimise the risk of any potentially unauthorised access;

Who & what are we looking for?:

• Able to manage own time and workload;
• Able to continually analyse and re-prioritise existing workload and able to identify where assistance is required to prevent unnecessary delays to the end user;
• Able to quickly learn and adapt applying technical information in a fast paced and demanding work environment;
• Strong investigation and troubleshooting skills;
• Strong customer support.

Are you the Service Desk Analyst we have been looking for? If so, please click on the link to apply with your updated CV.

SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.