Mobile Desktop Engineer/2nd Line Desktop Support Engineer/Field Engine
- Recruiter
- V-Source UK Ltd
- Location
- Leatherhead
- Salary
- 180.00 GBP Daily
- Posted
- 23 Sep 2020
- Closes
- 23 Sep 2020
- Sectors
- IT, IT Support
- Contract Type
- Contract
- Hours
- Full Time
Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange
My client based in Leatherhead, Surrey urgently require a Mobile Desktop Engineer for an initial 3 month contract. Our ideal candidate will have 3+ years experience as a Desktop Support Analyst and be comfortable supporting users/VIP users. You will predominantly be based in Leatherhead, Surrey, but will be travelling to other sites dotted around London as required. You will also need to be familiar being the single point of contact within the IT on a particular site, whilst also working well as part of a bigger team.
The main duties for this role are as follows:
Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
Application management (Install/Patches/Updates)
Providing general desktop support for all users, whilst giving priority to VIP users where necessary
Logging tickets on the Service Management software where users are dealt with directly
Key skills required for this role are as follows:
ITIL (Ideally certified, but we would consider candidates that have completed the course)
Active Directory
Microsoft Windows OS
Microsoft Office/Office 365
MS Exchange
Assenting/Licence Management
Patch Management for Desktop/Laptops
Hardware Support/Build Management