Operations Supervisor
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 23 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Company Description
SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 95,000 employees, we operate a network of more than 2,400 offices and laboratories around the world.
We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are.
Job Description
We have an excellent opportunity for an Operations Supervisor to join our global organisation. The successful candidate will be primarily responsible for supervising all operational matters as directed, ensuring that client requirements are met and in compliance with Client and SGS procedures. You will also ensure that tasks are carried out in a safe and efficient manner minimising any potential hazards.
* Day-to-day responsibility for the delivery of inspection services by ensuring efficient and appropriate use of resources/facilities to meet SGS's contractual obligations and specific customer expectations. This may, where appropriate, include carrying out operational duties personally to ensure quality and customer targets are achieved.
* Aid in developing relations with clients to enhance trust, understanding and an awareness of local market trends/developments.
* In conjunction with the Line Manager ensure all employees have the appropriate level of skills, knowledge and experience in order to provide a high-quality service to customers and to instigate training activities where required.
* Aid the Line Manager in the development and maintenance of a lean and accountable local team structure that encourages employees to take ownership of operational issues/opportunities at appropriate levels.
* Work closely with Senior Management to ensure that new business is explored and appropriate growth opportunities maximised.
* Aid in ensuring effective teamwork between Inspection and Laboratory teams, where relevant, to ensure an effective Quality and Quantity service is provided to the customer.
Qualifications
Essential
* Effective interpersonal skills - able to develop positive working relationships with people at all levels, both with SGS colleagues and external clients/partners.
* Able to adopt a flexible approach to work and react effectively to a rapidly changing environment.
* Working knowledge of effective people management techniques.
* Previous experience of operating in a co-ordination or supervisory role within a successful team.
* Relevant professional qualification/membership of industry body e.g. IFIA, Deck Officer.
* Full UK Driving Licence.
* GCSE Maths & English (grades A to C) or equivalent.
* Ability to deploy to various Ports/Terminals in south West region.
Desirable
* In-depth technical knowledge of inspection activities within the petro-chemical industry.
* Understanding and knowledge of H&S procedures such as risk assessments, chemical handling and confined space entry, etc.
* Safety Passport and First Aid experience.
Additional Information
As an Operations Supervisor, you'll receive a salary between GBP27,000 - GBP35,000 per annum depending on experience, a company car, plus you'll benefit from a 10% performance bonus, retail discount scheme, private health cover after 1 years' service, contributory pension scheme and life cover
SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 95,000 employees, we operate a network of more than 2,400 offices and laboratories around the world.
We aim to be the most competitive and the most productive service organization in the world. Our core competencies in inspection, verification, testing and certification are being continuously improved to be best-in-class. They are at the heart of what we are.
Job Description
We have an excellent opportunity for an Operations Supervisor to join our global organisation. The successful candidate will be primarily responsible for supervising all operational matters as directed, ensuring that client requirements are met and in compliance with Client and SGS procedures. You will also ensure that tasks are carried out in a safe and efficient manner minimising any potential hazards.
* Day-to-day responsibility for the delivery of inspection services by ensuring efficient and appropriate use of resources/facilities to meet SGS's contractual obligations and specific customer expectations. This may, where appropriate, include carrying out operational duties personally to ensure quality and customer targets are achieved.
* Aid in developing relations with clients to enhance trust, understanding and an awareness of local market trends/developments.
* In conjunction with the Line Manager ensure all employees have the appropriate level of skills, knowledge and experience in order to provide a high-quality service to customers and to instigate training activities where required.
* Aid the Line Manager in the development and maintenance of a lean and accountable local team structure that encourages employees to take ownership of operational issues/opportunities at appropriate levels.
* Work closely with Senior Management to ensure that new business is explored and appropriate growth opportunities maximised.
* Aid in ensuring effective teamwork between Inspection and Laboratory teams, where relevant, to ensure an effective Quality and Quantity service is provided to the customer.
Qualifications
Essential
* Effective interpersonal skills - able to develop positive working relationships with people at all levels, both with SGS colleagues and external clients/partners.
* Able to adopt a flexible approach to work and react effectively to a rapidly changing environment.
* Working knowledge of effective people management techniques.
* Previous experience of operating in a co-ordination or supervisory role within a successful team.
* Relevant professional qualification/membership of industry body e.g. IFIA, Deck Officer.
* Full UK Driving Licence.
* GCSE Maths & English (grades A to C) or equivalent.
* Ability to deploy to various Ports/Terminals in south West region.
Desirable
* In-depth technical knowledge of inspection activities within the petro-chemical industry.
* Understanding and knowledge of H&S procedures such as risk assessments, chemical handling and confined space entry, etc.
* Safety Passport and First Aid experience.
Additional Information
As an Operations Supervisor, you'll receive a salary between GBP27,000 - GBP35,000 per annum depending on experience, a company car, plus you'll benefit from a 10% performance bonus, retail discount scheme, private health cover after 1 years' service, contributory pension scheme and life cover