ICT Infrastructure Analyst

ere at the Suttons Group, a long standing and successful global logistics provider, we have the opportunity for an ICT Infrastructure Analyst to join our team based in Hemel Hempstead.

As an ICT Infrastructure Analyst for Suttons, you'll be fundamental to our consistent delivery of high quality, cost effective, international logistics services. You will support the existing infrastructure including server, storage, network, data and applications as well as supporting project based work to improve and enhance the infrastructure environment.
The successful candidate will have a solid background working within a busy IT team, experience in designing and implementing technical solutions, supporting servers, desktops, and operating systems.

Our Core Values we all live by here at Suttons are:

• Safety First: Look after yourself, your colleagues and the public
• Customer Focus: Relentless pursuit of excellent customer service
• Personal Responsibility: Being rigorous, responsible and accountable
• Integrity: Being open, honest and fair
• Teamwork: Challenging and supporting each other to achieve common goals

Benefits:
A successful candidate will be working Monday - Friday 9:00am to 5:30pm and looking at a salaried base of up to GBP50,000 depending on experience, along with 33 days holiday (25 + bank holidays).

Your responsibilities will include:
• Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost effective manner
• Managing IT projects to meet predefined objectives
• Proactive monitoring and maintenance of all production systems
• Mentor & provide support to the team
• Liaise with external support providers through to resolution
• Assist Management with departmental budgets
• Evaluate and recommend system upgrades to support the business
• Out of hours escalation support
• Handle escalated support tickets
• Administer and maintain the:
o corporate infrastructure, including Active Directory, LAN, Internet access, firewalls and email system
o cloud services, including Azure, Microsoft 365, Mimecast, 8x8, Sophos Central and any associated on-premises integrations.
o Citrix XenDesktop Infrastructure
o backup and disaster recovery systems and processes
• Automation using scripting technologies such as PowerShell
• Management of relationships with third parties and suppliers
• Ensure corporate governance and security standards are adhered to by the team

Qualifications/Experience:
• Vendor Accreditations are essential
• A Computer Science Degree or equivalent is desirable
• Excellent knowledge of Microsoft Windows Server 2012R2 and later
• Excellent knowledge of VMware vSphere in an enterprise environment
• Good knowledge of Microsoft Exchange Server 2016+
• Good knowledge of Microsoft MDT including software/ operating system deployment
• Good knowledge, experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and VLANs
• Good Knowledge of backup systems
• Good knowledge of Citrix XenDesktop 7+
• Microsoft Azure suite including Azure AD, Microsoft 365, Exchange Online, Intune and hybrid
• Previous experience of supporting bespoke applications
• Managing the Request for Change life cycle
• Transport and Logistics applications would be advantageous.

Skills:
• Highly motivated individual - a 'self-starter' with ability to achieve results
• Ability to work to deadlines and prioritise workload effectively
• Manage and develop relationships with both internal business and external customers and suppliers
• Excellent problem solving skills
• Excellent attention to detail
• Team player mentality

We're looking to move quickly on this role so please ensure you read the details below, have the relevant experience and complete the application process.

We hope to see you at Suttons.

Please note, all offers of employment are subject to valid Right to Work documentation, completion of a Basic DBS check and Drug and Alcohol screening prior to start.

Suttons provide every UK employee with access to Suttons Perks, our Employee Assistance Programme and reward platform. Suttons Perks provides discounts to 100s of top name brands, high street offers and holidays as well as Employee Wellbeing and Support.

Suttons Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected by law.

We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment. We aim to be consciously inclusive and therefore applications from all sectors of the community are welcomed. We particularly welcome applications from females for our Driver roles which are under-represented in our organisation