Customer Service Advisor
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 22 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Our Client, a large Financial administration Company are looking to recruit 20 candidates on a temporary basis to join their team due to increased workload.
This role is working remotely so all training will be done virtually.
Role - Customer Service Advisor
Shifts - Monday to Friday between 8:30am-5:45pm, 37.5 hours a week
Contract - 1 month temp initially but likely until the end of the year, weekly pay
Pay rate - GBP8.72/hour
Start date - 19th October
Who are we looking for?
We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail.
We are looking for candidates with the following experience and attributes:
Previous experience of delivering excellent customer service
Strong communication skills
Ability to work as part of a team - positive outlook and high energy!
PC Literate including MS Office applications such as Outlook, Word and Excel
Enthusiasm to develop new knowledge and skills
Commitment to qualityWhat's involved in the role?
The Customer Service Representative role is all about managing inbound customer enquiries, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction.
You'll join our Call Centre Team, dealing with a diversity of enquiries. Following a comprehensive training program, you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services.
This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of several hundred clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes.
You will receive comprehensive induction training when you join the business. The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:30 and 17.45, and you will be scheduled to work daily 7.5 hour shifts between these times.
Keeping our employees safe
We're currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.
Most of our employees are working remotely. For people who need to be in the office we're following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.
Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. The welfare of our employees is of paramount importance to us.
All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.
Cordant people is an equal opportunities employer
Cordant Group is an equal opportunities employer
This role is working remotely so all training will be done virtually.
Role - Customer Service Advisor
Shifts - Monday to Friday between 8:30am-5:45pm, 37.5 hours a week
Contract - 1 month temp initially but likely until the end of the year, weekly pay
Pay rate - GBP8.72/hour
Start date - 19th October
Who are we looking for?
We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail.
We are looking for candidates with the following experience and attributes:
Previous experience of delivering excellent customer service
Strong communication skills
Ability to work as part of a team - positive outlook and high energy!
PC Literate including MS Office applications such as Outlook, Word and Excel
Enthusiasm to develop new knowledge and skills
Commitment to qualityWhat's involved in the role?
The Customer Service Representative role is all about managing inbound customer enquiries, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service to our customers and ensure we maintain a consistently high level of customer satisfaction.
You'll join our Call Centre Team, dealing with a diversity of enquiries. Following a comprehensive training program, you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services.
This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of several hundred clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes.
You will receive comprehensive induction training when you join the business. The role is full-time (37.5 working hours per week), Monday to Friday. Normal business hours are 08:30 and 17.45, and you will be scheduled to work daily 7.5 hour shifts between these times.
Keeping our employees safe
We're currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.
Most of our employees are working remotely. For people who need to be in the office we're following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.
Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. The welfare of our employees is of paramount importance to us.
All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.
Cordant people is an equal opportunities employer
Cordant Group is an equal opportunities employer