Maintenance Helpdesk Manager
- Recruiter
- Confidential
- Location
- London
- Salary
- 27000.00 - 30000.00 GBP Annual + Benefits, Bonus, Pension
- Posted
- 22 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a small but rapidly growing and incredibly innovative property management company operating within a niche growth market with a bright forecast for 2020/2021. As part of their expansion plans they are now looking for a Helpdesk Manager to spearhead the helpdesk function within their organisation. A hugely exciting opportunity, you will join at a pivotal time within my clients growth journey. This will suit a hungry, passionate Helpdesk Manager/Leader who wants to make an impact within an entrepreneurial organisation. Buckle up and enjoy the ride!
Working with the Head of Property Services to ensure of an exceptional service through the effective management of the Helpdesk
Utilising the maintenance system to support and interact with clients through the helpdesk.
Utilising the maintenance CAFM system to support and interact with effective deployment of engineers through the helpdesk.
Management of subcontractor PPMs
Diarising pre-planned and reactive maintenance into the system.
To provide support and assistance where required for mobilisation of contracts.
Raising callouts and purchase orders with sub-contractors and retrieve Risk Assessments & Method Statements.
Chasing Sub-Contractors and Engineers on outstanding jobs in order to update Clients.
Assisting Head of Property Services, Property Manager's and Inspectors when required.
Advising on out of hours PPM's that are due.
Assisting with actions that have been raised from Consultants audits.
Dealing with incoming emails and calls from Clients and Contractors and action accordingly
Ensuring and checking the completion of engineer's timesheets
Working with the Head of Property Services to ensure of an exceptional service through the effective management of the Helpdesk
Utilising the maintenance system to support and interact with clients through the helpdesk.
Utilising the maintenance CAFM system to support and interact with effective deployment of engineers through the helpdesk.
Management of subcontractor PPMs
Diarising pre-planned and reactive maintenance into the system.
To provide support and assistance where required for mobilisation of contracts.
Raising callouts and purchase orders with sub-contractors and retrieve Risk Assessments & Method Statements.
Chasing Sub-Contractors and Engineers on outstanding jobs in order to update Clients.
Assisting Head of Property Services, Property Manager's and Inspectors when required.
Advising on out of hours PPM's that are due.
Assisting with actions that have been raised from Consultants audits.
Dealing with incoming emails and calls from Clients and Contractors and action accordingly
Ensuring and checking the completion of engineer's timesheets