Customer??Service Coordinator
- Recruiter
- Confidential
- Location
- Nottingham
- Salary
- 18000.00 - 19000.00 GBP Annual
- Posted
- 22 Sep 2020
- Closes
- 02 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Coordinator - Nottingham - GBP18,000 - GBP19,000
Chase & Holland are working with a growing Nottingham business who are looking to recruit a Customer Service Coordinator to join their small team on a full time permanent basis. This role requires someone with first class customer service skills.
Customer Service Coordinator Responsibilities:
* Providing first class customer service at all times
* Being the first point of contact for the customer
* Entering sales orders in a timely manner
* Chasing outstanding orders in a timely manner
* Complaint resolution in a timely manner
* Managing delivery expectations
* Keeping the customer up to date
* Work closely with the Territory Sales Manager to support and further develop the relationship with the customer to optimize all sales opportunities
* Monthly reports
* Manage and exceed KPI's AND SLA's
* Liaise with internal departments
* Work with Purchasing to improve lead times
* Work with Sourcing to identify and locate supply of non-catalogued products
* When required, issue quotations to customers following guidelines issued by the Sales Manager
Key Requirements & Preferences:
* Strong customer service skills
* Keen eye for detail
* Organised and methodical
* Quick learner
* Systems knowledge in Excel, Word and Outlook
* Self-motivated and driven
* Be flexible
* Take ownership of your role
* Have a positive outlook
* Must hold current UK driving licence
Hours:
Full-time, Monday to Friday 8:45 - 5 pm.
In Return You'll Receive:
* A salary of around GBP18,000
* 24 days holiday
* Small, friendly and sociable teams with great staff events
* New opportunities, helping you to progress your career
If you are interested in finding out about this exciting Customer Service Coordinator opportunity, please click 'apply now'.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire
Chase & Holland are working with a growing Nottingham business who are looking to recruit a Customer Service Coordinator to join their small team on a full time permanent basis. This role requires someone with first class customer service skills.
Customer Service Coordinator Responsibilities:
* Providing first class customer service at all times
* Being the first point of contact for the customer
* Entering sales orders in a timely manner
* Chasing outstanding orders in a timely manner
* Complaint resolution in a timely manner
* Managing delivery expectations
* Keeping the customer up to date
* Work closely with the Territory Sales Manager to support and further develop the relationship with the customer to optimize all sales opportunities
* Monthly reports
* Manage and exceed KPI's AND SLA's
* Liaise with internal departments
* Work with Purchasing to improve lead times
* Work with Sourcing to identify and locate supply of non-catalogued products
* When required, issue quotations to customers following guidelines issued by the Sales Manager
Key Requirements & Preferences:
* Strong customer service skills
* Keen eye for detail
* Organised and methodical
* Quick learner
* Systems knowledge in Excel, Word and Outlook
* Self-motivated and driven
* Be flexible
* Take ownership of your role
* Have a positive outlook
* Must hold current UK driving licence
Hours:
Full-time, Monday to Friday 8:45 - 5 pm.
In Return You'll Receive:
* A salary of around GBP18,000
* 24 days holiday
* Small, friendly and sociable teams with great staff events
* New opportunities, helping you to progress your career
If you are interested in finding out about this exciting Customer Service Coordinator opportunity, please click 'apply now'.
Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire