Customer Service Representative

Recruiter
Confidential
Location
Ashby-De-La-Zouch
Salary
17000.00 - 19500.00 GBP Annual
Posted
22 Sep 2020
Closes
06 Oct 2020
Contract Type
Permanent
Hours
Full Time
Customer Service Representative

Job Type: Temp - Perm

Hours: Shifts between: Mon-Sat, 7am - 7pm

Location: Ashby/Coalville

We are looking for experienced customer service representatives to join our client who is an international logistics company.

You will ideally have contact centre experience or solid experience of speaking to customers over the phone. As a customer service representative, you will be used to working in a busy, fast paced environment and you will be passionate about delivering a great customer journey and rapport.

This role will also include:

-Taking high volume inbound calls

-Helping customers through questions and queries - Phone, email and web chat

-Taking customer bookings

-Complaint handling and issue resolution

-Building customer rapport and trust

It is important that you have the following:

-Good knowledge and experience in Microsoft word, outlook and excel

-Positive and enthusiastic phone manner

-Willingness to solve problems and resolve issues