Customer Service Manager
- Recruiter
- Confidential
- Location
- Alton
- Salary
- Competitive
- Posted
- 21 Sep 2020
- Closes
- 24 Sep 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
A superb opportunity to join a successful and growing company based near Alton.
You will be managing a team of call centre staff, managing KPI's and business objectives. Utilising a positive approach you will be a 'hands on' manager' ensuring team performance is monitored and encourage employee engagement.
You will be working closely with Senior Management to set and agree business objectives and long term goals.
This varied role will include:
- Day to day management of the call centre team
- Design and implement KPI's, whilst providing monthly MI for key indicators such as performance, progression, quality and capacity
- Support and manage projects and potentially implement news systems that will support the growth of the business
- Ensure the company are legally compliant at all times
- Conducting 1-1 meetings and appraisals on a regular and consistent basis
- Formulate new systems and promote them
You will be a positive and driven people manager with proven experience in managing call centre/contact centre teams. Working in a busy, fast paced environment. Ideally, you will have formulated KPI's and objectives previously with at least 2 years + experience.
It is essential that you have managed a team previously.
This is an exciting opportunity to be an important part of the company's growth.
Onsite parking + benefits.
Thank you for your interest in this role; if you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion
You will be managing a team of call centre staff, managing KPI's and business objectives. Utilising a positive approach you will be a 'hands on' manager' ensuring team performance is monitored and encourage employee engagement.
You will be working closely with Senior Management to set and agree business objectives and long term goals.
This varied role will include:
- Day to day management of the call centre team
- Design and implement KPI's, whilst providing monthly MI for key indicators such as performance, progression, quality and capacity
- Support and manage projects and potentially implement news systems that will support the growth of the business
- Ensure the company are legally compliant at all times
- Conducting 1-1 meetings and appraisals on a regular and consistent basis
- Formulate new systems and promote them
You will be a positive and driven people manager with proven experience in managing call centre/contact centre teams. Working in a busy, fast paced environment. Ideally, you will have formulated KPI's and objectives previously with at least 2 years + experience.
It is essential that you have managed a team previously.
This is an exciting opportunity to be an important part of the company's growth.
Onsite parking + benefits.
Thank you for your interest in this role; if you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion