Customer Service Agent

Milton Keynes
19 Sep 2020
06 Oct 2020
Contract Type
Full Time
One of the World's most visible logistics companies are looking for Customer Service Representatives to join their team based in Milton Keynes

The customer service department is responsible for handling the vast majority of contacts between internal departments and customers on a daily basis. This is a key role with the ultimate aim of logging customers queries, ensuring all communication with customers is in a professional and timely manner including tracking of customers' orders, and promoting self-service and alternative products to new and existing customers.

Role Challenges: -
*Build rapport with the customer and establish the customers' needs
*Deliver a consistent call/contact flow
*Give the customer confidence in the information provided
*Remain positive and enthusiastic throughout any customer contact
*Consistently provide a high level in quality of service
*Maintain customer loyalty

All of the above, accompanied by first class training provided by the company will male this role not only rewarding but also simple.

Successful candidates will require the following: -
*Complete a full 5 year address and employment check
*Have a clear criminal record (this will be done prior to any employment offer)
*Experience of working with MS Excel and Word will be advantageous
*Any customer service related background is desired

The benefits: -

*GBP9.24 per hour as a competitive salary offered
*Overtime available
*Temp to Perm opportunity for the right candidate
*Free parking onsite
*Last but not least - working for one of the most recognised and visible brands in the world!
Working hours for this role are between 08:00 and 20:00 Monday to Friday, with successful candidates being prepared to work every other Saturday on average.

Interested? Please contact Gi Group on (phone number removed) and speak to Azar or upload your CV and a consultant will be in touch

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website