Account Manager/Customer Success Manager - Conveyancing Search Solutio
- Recruiter
- MLR Associates
- Location
- Southport
- Salary
- GBP24k salary + GBP3k incentive/bonus
- Posted
- 19 Sep 2020
- Closes
- 25 Sep 2020
- Sectors
- Sales, Sales Account Manager
- Contract Type
- Permanent
- Hours
- Full Time
- Global leading award winning business
- Account/Customer Success Manager - Conveyancing Search Solutions
- Southport central Location
- GBP24,000 salary + GBP3,000 incentive/bonus
Our client an award winning global idustry leader is currently looking for an Account Manager/Customer Success Manager. As a Customer Success Manager you will be responsible for managing the compoany's clients UK wide, providing support and guidance through the conveyancing search process.
Responsibilities:
- You will be responsible for the effective on boarding', training, development and success across the client portrfolio.
- The role will primarily be focussed on maximising penetration of conveyancing services within new and existing clients through phone calling, emailing, webinars, training and face to face meeting.
- You will also be responsible for monitoring client usage, identifying potential issues and developing plans to prevent or resolve these.
- You will also demonstrate new features, products and add-ons to clients with poise. Achieve individual and team targets. Use Salesforce to co-ordinate and record details of client visits and build ongoing relationships with clients and business partners and arrange testimonials and referrals.
Requirements:
Your commitment to exceptional customer service, building relationships and continual improvement will see you win in this role. You will be a highly positive individual who thrives in a high achieving, fun and fast paced environment and will bring to our team your ability to:
- Thrive on meeting deadlines
- Travel to visit clients, attend marketing events and team training activities.
- Use your experience together with your understanding of law firms and the common areas of law they practice to help clients get the most out of their investment.
- Have/gain excellent product knowledge.
- Commit to ongoing learning of company portal features and benefits to develop and maintain your product knowledge.
- Ability to work effectively both individually and as part of a small team.
- Be a highly organised and self-disciplined team member.
- Have a professional approach and positive attitude to your work
- Communicate clearly and precisely, both verbally and in writing.
- Present with flair and poise.
- Have excellent attention to detail.
- Possess a friendly and patient disposition.
- Be empathetic and a good listener.
- Enjoy problem solving.
- Have flexibility towards a wide variety of tasks.
- Computer literate, including Microsoft Word, Excel, and PowerPoint.
- Experience working with Salesforce CRM would be advantageous.
- General understanding of the Legal and Conveyancing industries.