Customer Services
- Recruiter
- Confidential
- Location
- Telford
- Salary
- 9.00 - 10.00 GBP Hourly
- Posted
- 18 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Customer Services Temporary to permanent GBP9.50 +
Your new company
Our Client is a who are committed to delivering high quality services. Due to strong business demands, our client is seeking a Customer Service Advisor to join their growing and dynamic team based in central Telford.
Your new role
Located in Central Telford you will deliver an excellent service to all our client's customers providing the highest level of customer satisfaction to ensure customer loyalty to our client's products. You will also ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through the process. The Customer Service Advisor is expected to perform at advanced level in the following:
Respond efficiently and professionally to emails and tasks and to provide one stop resolution for customers.
Record all queries and action points on the relevant department customer contact system.
Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
What you'll need to succeed
The Customer Service Advisor will have:
Previous experience within a contact centre environment.
Previous customer service experience, preferably within the finance industry
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills
Excellent communication skills, letter/email writing including accurate English grammar and outstanding interpersonal skills and telephone manner
Keen eye for accuracy and attention to detail
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames
Demonstrate ability to learn
Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
Preferably some knowledge of the product portfolio, procedures and systems (Phoenix, Goldmine, SAP, Word, Excel).
Numerate
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company
Our Client is a who are committed to delivering high quality services. Due to strong business demands, our client is seeking a Customer Service Advisor to join their growing and dynamic team based in central Telford.
Your new role
Located in Central Telford you will deliver an excellent service to all our client's customers providing the highest level of customer satisfaction to ensure customer loyalty to our client's products. You will also ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through the process. The Customer Service Advisor is expected to perform at advanced level in the following:
Respond efficiently and professionally to emails and tasks and to provide one stop resolution for customers.
Record all queries and action points on the relevant department customer contact system.
Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
What you'll need to succeed
The Customer Service Advisor will have:
Previous experience within a contact centre environment.
Previous customer service experience, preferably within the finance industry
Effective telephone and negotiation skills in both written and verbal.
Excellent administrative skills
Excellent communication skills, letter/email writing including accurate English grammar and outstanding interpersonal skills and telephone manner
Keen eye for accuracy and attention to detail
Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames
Demonstrate ability to learn
Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
Preferably some knowledge of the product portfolio, procedures and systems (Phoenix, Goldmine, SAP, Word, Excel).
Numerate
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)