Client Service Advisor
- Recruiter
- Confidential
- Location
- Tamworth
- Salary
- Competitive
- Posted
- 18 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Due to continued growth, an exciting opportunity has arisen for a Client Service Advisor to work within our clients fast-based and busy Head Office in Tamworth.
You will provide a client focused service to a large and varied client base, dealing with bookings for testing in the workplace. Attributes and skills that are paramount to this position are; flexibility, motivation, dedication, accuracy and attention to detail.
The successful candidate will be required to:-
* Process booking arrangements for clients Nationwide.
* Respond to client queries, advising them on services, processes and other information.
* Liaise with a large team of technicians across the UK and Ireland regarding arrangements of work, diary management, availability and general queries.
* Support with client implementation and set up.
* Build relationships with clients with a view to understanding their business needs.
* Work closely with other departments including Account Management, Business Development and Data Support Services.
* Complete all relevant administrative duties.
The ideal candidate will have:-
* Experience in a similar role (desirable).
* Excellent communication skills.
* Enthusiasm to deliver excellent level of service to customers.
* Confident approach.
* Ability to remain calm under pressure.
* Ability to work using initiative but also as part of a team.
* Strong organisation skills.
* Trustworthy and honest nature.
* Positive attitude towards work.
* Can do attitude within a team environment.
* Good standard of English and Maths.
* Good working knowledge of Word, Excel and Outlook.
Benefits to include:-
* Starting Salary - GBP18,500.
* Salary reviews based on performance.
* Working hours: Mon - Thur 8am - 5pm, Fri 8am - 4pm.
* 23 Days Holiday plus 8 days Bank Holidays
* Pension Scheme
* Voluntary Health Cashplan
* Eyecare Vouchers
* Employee Assistance Programme
* Rewards and Benefits Portal Access
Please be advised that we are unable to respond to all applicants. If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion
You will provide a client focused service to a large and varied client base, dealing with bookings for testing in the workplace. Attributes and skills that are paramount to this position are; flexibility, motivation, dedication, accuracy and attention to detail.
The successful candidate will be required to:-
* Process booking arrangements for clients Nationwide.
* Respond to client queries, advising them on services, processes and other information.
* Liaise with a large team of technicians across the UK and Ireland regarding arrangements of work, diary management, availability and general queries.
* Support with client implementation and set up.
* Build relationships with clients with a view to understanding their business needs.
* Work closely with other departments including Account Management, Business Development and Data Support Services.
* Complete all relevant administrative duties.
The ideal candidate will have:-
* Experience in a similar role (desirable).
* Excellent communication skills.
* Enthusiasm to deliver excellent level of service to customers.
* Confident approach.
* Ability to remain calm under pressure.
* Ability to work using initiative but also as part of a team.
* Strong organisation skills.
* Trustworthy and honest nature.
* Positive attitude towards work.
* Can do attitude within a team environment.
* Good standard of English and Maths.
* Good working knowledge of Word, Excel and Outlook.
Benefits to include:-
* Starting Salary - GBP18,500.
* Salary reviews based on performance.
* Working hours: Mon - Thur 8am - 5pm, Fri 8am - 4pm.
* 23 Days Holiday plus 8 days Bank Holidays
* Pension Scheme
* Voluntary Health Cashplan
* Eyecare Vouchers
* Employee Assistance Programme
* Rewards and Benefits Portal Access
Please be advised that we are unable to respond to all applicants. If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion