Customer Service Advisor - Collections
- Recruiter
- Confidential
- Location
- Accrington
- Salary
- Competitive
- Posted
- 18 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor - Collections
Full time hours & permanent role
GBP17,860 per annum + benefits
We are currently recruiting for a Customer Service Advisor role within the Collections department for our well known client based in Accrington. In this role you will be reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them and offering support.
We are looking to speak to candidates with experience working within financial / regulated backgrounds and are confident building rapport with customers.
What will you be doing?
Building rapport with customers and going the extra mile to support where possible
Calling customers to discuss their accounts
Discussing a variety of financial options available to customers
Excellent telephone manner at all times
Ensuring company and FCA guidelines are adhered to at all times
What are we looking for?
Experience working in financial / regulated roles
Working knowledge of financial standards - FCA, TCF, Data Protection
Ability to work in a fast paced environment
Excellent communication skills - written and verbal
Ability to remain calm, compassionate and empathetic
Hours of work -
Full time, 36.5 hours per week. Successful candidates will need to be flexible between the following times -
Monday to Thursday - 8am-8pm
Friday - 8am-7pm
Saturday - 8am-4pm
Pay rate -
GBP17,860 per annum
Please note successful candidates must be able to pass a credit and DBS check along with satisfactory references.
We are looking to get interviews arranged ASAP for this role so if it's of interest then please APPLY NOW!
Cordant Group is an equal opportunities employer
Full time hours & permanent role
GBP17,860 per annum + benefits
We are currently recruiting for a Customer Service Advisor role within the Collections department for our well known client based in Accrington. In this role you will be reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them and offering support.
We are looking to speak to candidates with experience working within financial / regulated backgrounds and are confident building rapport with customers.
What will you be doing?
Building rapport with customers and going the extra mile to support where possible
Calling customers to discuss their accounts
Discussing a variety of financial options available to customers
Excellent telephone manner at all times
Ensuring company and FCA guidelines are adhered to at all times
What are we looking for?
Experience working in financial / regulated roles
Working knowledge of financial standards - FCA, TCF, Data Protection
Ability to work in a fast paced environment
Excellent communication skills - written and verbal
Ability to remain calm, compassionate and empathetic
Hours of work -
Full time, 36.5 hours per week. Successful candidates will need to be flexible between the following times -
Monday to Thursday - 8am-8pm
Friday - 8am-7pm
Saturday - 8am-4pm
Pay rate -
GBP17,860 per annum
Please note successful candidates must be able to pass a credit and DBS check along with satisfactory references.
We are looking to get interviews arranged ASAP for this role so if it's of interest then please APPLY NOW!
Cordant Group is an equal opportunities employer