Technical Support Representative - Tier 1

Recruiter
Synapri
Location
Maidstone
Salary
20000.00 - 25000.00 GBP Annual + bonus
Posted
17 Sep 2020
Closes
01 Oct 2020
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
We are collaborating with a global IT security solutions provider who currently have a vacant position available for a German speaking Customer Service Technical Support Representative. You will be the first point of contact for the organisation's customers, providing proactive and effective technical support and resolve technical issues via phone call, email and LiveChat. Full training will be provided to understand support and escalation processes.

Skills, Knowledge & Experience required:

  • Multi-lingual, specialising in German and English, both written and verbal.
  • Ideally familiar with ITIL.
  • Experience of Customer Service.
  • Is PC literate and has a typing proficiency of a minimum of 40 wpm.
  • Knowledge and experience using Microsoft Office and CRM applications.
  • Ideally understands security principles, concepts and techniques used in the IT Industry.
  • A qualification in Computer Sciences preferred but not essential.
  • An IT technical background is preferred but not essential.
To apply, please forward your CV for immediate consideration...... click apply for full job details