Customer Service Agent
- Recruiter
- Confidential
- Location
- Stoke-on-Trent
- Salary
- Competitive
- Posted
- 17 Sep 2020
- Closes
- 22 Sep 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
My client are a global organisation whom are a specialist in their field and due to expansion are seeking a number of new staff to join their establish time at an exciting period of growth.
Offering fabulous new offices, development opportunities, along with a competitive salary and benefits package.
The role will be to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include:
* Answer all incoming calls.
* To process and update requests from client base, internal personnel and suppliers via telephone, fax, e-mail or web.
* Accurately process reactive, planned and statutory compliance tasks.
* To action reactive requests from client base and log all requests on our in-house computer system.
* To liaise with all external staff appropriately
* To raise appropriate purchase orders as required.
* To be able to work to SLA's of varying clients
* To be proactive in chasing job closures
* To ensure that time frames are adhered to in relation to service level agreements.
* To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.
* To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.
* To carry out administrative tasks involved in setting up new supplier/contractor accounts
* To promote good relationships with contractor/supplier contacts and site personnel
* It is essential for the right candidate to: • Have excellent verbal and written communication skills • Be organised and able to multi-task • Be able to use time as a valuable
Offering fabulous new offices, development opportunities, along with a competitive salary and benefits package.
The role will be to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk.
Duties to include:
* Answer all incoming calls.
* To process and update requests from client base, internal personnel and suppliers via telephone, fax, e-mail or web.
* Accurately process reactive, planned and statutory compliance tasks.
* To action reactive requests from client base and log all requests on our in-house computer system.
* To liaise with all external staff appropriately
* To raise appropriate purchase orders as required.
* To be able to work to SLA's of varying clients
* To be proactive in chasing job closures
* To ensure that time frames are adhered to in relation to service level agreements.
* To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.
* To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.
* To carry out administrative tasks involved in setting up new supplier/contractor accounts
* To promote good relationships with contractor/supplier contacts and site personnel
* It is essential for the right candidate to: • Have excellent verbal and written communication skills • Be organised and able to multi-task • Be able to use time as a valuable