Housing Officer

Housing Officer
Chippenham, Wiltshire
£29,003 - £31,903 (+ £750 Car Allowance) per annum – depending on skills and knowledge  
Contract type – Permanent
Working hours – Full Time

About us
Passionate about great places to live, GreenSquare Group develops a range of new homes – for rent, shared ownership, and sale – while also providing housing management, care and support, and commercial property services.
 
We increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.
 
GreenSquare makes a difference to people’s lives – and this is something we want to continue doing, for more people, every day, and we have ambitious plans to simplify and modernise our organisation, to become a simply brilliant landlord.

About the role 
We are now recruiting for a Housing Officer to join our Neighbourhoods team on a permanent basis. 

The purpose of the role is to support GreenSquare’s aim of valuing our customers by meeting housing and related needs.

You will manage complex tenancy issues including property condition and ASB cases. You will work independently in challenging situations and with changing priorities striving to add value to everything you do.

You will provide information to new and existing customers which will enable them to manage and sustain their tenancy and promote empowerment of customers to play an active role in shaping standards and service across the GreenSquare Group.

About you 
It is essential that you have knowledge and experience of housing and tenancy law; including succession, mutual exchange, assignments and ending tenancies as well as experience of tenancy or leasehold management and enforcement.

You will have a demonstrable record of delivering excellent customer service and experience of working in a customer facing environment.

Excellent administration and organisational skills, with an ability to prioritise effectively and manage own demanding workload is a strong requirement for this position.

In addition, you must have exceptional communication (written and verbal) and interpersonal skills to suit a variety of audiences including customers, shareholders, councillors and other external agencies and partners.

You may be required to travel to different sites within the business, therefore a full clean drivers license is essential. 

Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). 

All individuals who apply to work at GreenSquare are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquare are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.  

Closing Date – 30 September 2020
Interview Date - TBC