Customer Service Advisor

16 Sep 2020
21 Sep 2020
Contract Type
Full Time
I am currently recruiting for a number of customer service advisor to support a award winning distribution company in their Ipswich offices. The positions will start on a 6 month contract with a potential of extension of permanent positions depending on performance.

Location: Ipswich

Contract length: 6 months

Hourly Rate: GBP13.28ph

Shift patterns:

Week 1 (Mon, Tues, Wed 14:00- 23:00 & Sat/Sun 10:00-20:00)

Week 2 (Wed 12:00- 21:00 & Thurs/ Fri 14:00-23:00)

The role of the customer service advisor will include:

To deliver excellence in customer service as a first response for emergency and maintenance enquiries related to the electricity network.
The Customer Service Advisor's primary responsibility is to identify the customer's needs and to provide an accurate solution taking into consideration safety, regulatory obligations and internal and external customer care.
To provide the highest quality information that is useful to both internal and external customers through the Customer Contact Centre.
The Customer Service Centre provides help lines for Power cuts and Emergencies, General Network Maintenance, Supplier Information and Customer Relations.
To provide excellent service whilst ensuring the safety of our customer and staff.
Act as first point of contact for the customers, across a variety of communication mediums, adopting responsibility for resolving a whole range of customer queries to their satisfaction, within defined procedures.
Ensure up to date knowledge of all Customer Services processes and procedures and make proactive suggestions for improvements where appropriate.
To provide accurate information at the point of customer contact inline with expectations set out in the Electricity Guaranteed Standards.The successful customer service advisor will require:

The role requires you to be well organised with an eye for detail
Possess excellent customer service skills.
You must be able to communicate effectively with a wide variety of people on the phone
Deal with each situation professionally, with empathy and understanding
As an effective communicator you will have the ability to see things from the customers perspective
To deliver the best possible service, even when under pressure.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application