Service Assistant

Pro Rata
16 Sep 2020
14 Oct 2020
Contract Type
Part Time
Here at Fresh Property Group, we are now looking for a Service Assistant to join us at Abbey Lodge Student Village in Derby.

Keeping exceptional customer service at the forefront of your mind, the Customer Service Assistant will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Ensuring the reception and management suite is clean and tidy at all times, you will deal with customer enquiries by social networks, email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. Although this is primarily a customer service focused role, it will also incorporate elements of sales, as you will assist the Accommodation Manager with the achievement of student bookings.

The Customer Service Assistant will also receive and process payments, monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges.

About You

We're looking for an individual who has excellent administration skills and experience of working in a customer focused environment, previous experience within a sales/ accommodation role would be desirable, however is not essential. As this role is largely lone working, you'll be able to work on your own initiative, with good organisational skills and a meticulous eye for detail, you will be competent using social media platforms and be experienced in Microsoft Office to include Word, Excel and Outlook. You will have strong communication skills to allow you to successfully complete handovers with management and to allow you to liaise with contractors, maintaining the building to the highest possible standards. An understanding of risk assessments and Health & Safety procedures is also essential.

About Us

Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.

Why Join Us?

In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays, 10 days company sick pay, a contributory pension scheme, season ticket loan, cycle to work scheme, work place nursery scheme and Perkbox.

22.5 hours per week, 3 Full Days per week, Monday 9:30am-6pm, Friday 9:30-6pm, Saturday 9am-5.30pm