1st Line Helpdesk Support Analyst

Recruiter
Bench IT Limited
Location
London
Salary
22000.00 GBP Annual + Benefits
Posted
16 Sep 2020
Closes
18 Sep 2020
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time

A Lloyd's Insurance Broker are looking for an IT Helpdesk Support Technician to work as part of an efficient and highly motivated team.

This role will be part of a small team responsible for providing quality IT Support for approximately 200 internal users

The ideal candidate should be personable, self-motivated and possess a can do' attitude working as part of a small focused team. Attention to detail and adherence to processes is critical.

The network environment consists of Windows 10 based workstations and Microsoft Windows Servers.

Responsibilities include: Running the IT Helpdesk to include:

Answering the Helpdesk phone;Logging support calls;Managing the Helpdesk system (Zendesk);Liaising with Team members to ensure support calls are resolved in a timely fashion;User on-boarding/off-boarding

Departmental administration to include: Toner Inventory management; Purchase order management from sourcing through to invoice; Managing overnight backups; Liaison with 3rd party suppliers;

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