Customer Service Advisor - Dutch Speaking

16 Sep 2020
18 Sep 2020
Multi lingual
Contract Type
Full Time

Dutch Speaking Customer Service Advisor

Our client, within the retail sector, are currently recruiting for a customer service advisor that must be Dutch speaking to join the team on a contract basis.

Dutch Speaking role:

  • Provide quality and personalised responses to a wide variety of customer (both internal and external) queries using email, phone and social media channels
  • Assess customer requirements and aim to resolve queries first time whenever possible
  • Update and maintain system records, ensuring the relevant information and approval has been provided
  • Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures
  • Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required
  • Ability to multi task
  • Make outbound contacts with customers to resolve customer issues
  • Perform administrative duties, such as manual processes
  • Data entry to help gain customer insight and improve customer processes

Key Skills, Knowledge & Experience

  • Experience of front line customer service for both internal and external customers, ideally in a query based environment
  • An understanding of what makes great customer service and a desire to deliver it
  • Patience and the ability to empathise and build rapport with customers
  • Attention to detail and being able to keep track of multiple tasks at once

Please apply!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

More searches like this