Neighbourhood Coordinator

37 hours, Monday to Friday, flexible

Maternity cover until October 2021

This is a great opportunity to join Rooftop Housing Group, for 25 years we have been at the heart of our communities, serving our customers. We are proud to have over 6,500 homes in South Worcestershire and North Gloucestershire.  It is an exciting time to join the team with ambitious plans and fantastic progress made towards achieving our vision.

Joining us as a Neighbourhood Coordinator you will assist the Neighbourhood and Income teams by providing an efficient and effective administration service in their tenancy management functions, including reception, telephone cover and general office and team support duties.

Preparing offers of tenancy, dealing with general enquiries, correspondence and assisting in the administration of reviews of allocation processes, you will interview tenants and members of the public, providing first response to concerns or complaints raised by customers, and support the director, officers and managers in undertaking initial investigations.

Candidates will hold GCSE Maths and English (Level A – C) or equivalent, with proven experience in the same or similar role; preparing documents, managing appointments and calendars, providing information, advice and guidance. A professional qualification, Level 2 Housing, Advice and Guidance or related subject would be an advantage.

With the ability to work grasp new areas of responsibility quickly, and with excellent customer service skills, you will have experience of using Microsoft Office software and internet communications.

A full and current driving licence and daily use of own car insured for business mileage is essential.

Closing Date: 10am on 30 September 2020

We work together – We make things better – We do the right thing

Rooftop is a values-based organisation that has recently evolved into a modern and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on everyday lives and have been recognised as one of the Sunday Times 100 best not-for-profit companies to work for.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.