Customer Service Advisor

We're looking for experienced customer service advisors who are looking to further their training by joining our Hazardous Materials contact centre team. Your role would be to take high volume inbound calls and to manage outbound campaigns during quieter periods. identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, ie, direct debits, on line accounts, paperless billing.

Salary - GBP18,500 + Bonus + Overtime

Working Hours - Monday to Friday 8am to 5pm / 1 in 4 Saturday

Key Accountabilities;

* To work towards annual objectives, for KPI's to include talk time, wrap time, call answer rate and Quality monitoring
* To receive incoming general customer enquiries and orders
* Deal with customer pricing and account issues to achieve commercial benefit for the company and complete customer satisfaction
* Own and resolve complex customer queries accurately and efficiently across multiple services

What do we want from you?

* Experience in a high pressure customer-facing environment
* Experience of working in a call centre environment, receiving a high volume of calls
* PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word

What you'll get

Monthly bonus for hitting KPI's

Overtime rates for Saturday working

Great development opportunities

Please apply with an up to date CV for immediate review

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy