Service Specialist
Zenith Technologies operate primarily in Life Sciences; we are world leaders in delivering manufacturing software systems that make businesses compliant and competitive. We specialise in providing Enterprise Performance Solutions comprised of MES, Automation and Process-Control to Life Science companies globally. Working with 9 out of the Top 10 Pharmaceutical and BioTech companies, we partner with customers as an independent trusted advisor, providing performance improvements, reduced costs, total compliance and improved operator effectiveness. We achieve this through combining experienced engineers and consultants, comprehensive design methodologies, and leading edge technology implementation.
"Innovation and change, Join ZT"
The successful candidate will join the customer site team in Irvine on a fixed term basis for 6 months and should be available to be on site a minimum of 3 days per week. To be successful you should have experience in a regulated environment, e.g. experience of working in validated environment with GxP processes or experience in other regulated industries such as finance. You should be comfortable with technical document writing and have a broad set of service management experience, ideally with business continuity/disaster recovery planning experience.
The role will involve:
* Working within a site-based DevOps team following agile methodologies. Dealing with multiple projects coming to site, local projects, and ongoing service/ops needs
* From the service/ops side we require a lot of work on document management/writing - local SOPs, local ITMS doc updates, asset registers, IT document reviews, contract management with 3rd parties.
* Planning and testing Disaster recovery plans
* Lead a disaster recovery testing team to plan, action, and evaluate physical testing of key business critical systems.
* Determine document requirements for new and existing services, index and produce documents as required.
* Work with Site Document Control and Quality Teams to action recommendations for documents.
* Updating local SOPs, ITMS documents, and supporting periodic reviews.
* Ensuring standard processes and policies for Quality Assurance, Risk, and Compliance are adhered to.
* Participation in the maintenance of existing products as a service/Ops lead.
* Ensuring applications on site are fit for purpose and meet agreed compliance and risk profiles.
* Measure and report the level of Tech services provided, monitor performance against agreed SLAs.
* Serve as point of contact for service operations on site, and with the Tech team.
* Liaison with vendors to ensure support services are maintained.
* Management of Tech Assets as per Asset Management policies.
* We require help with Windows 10 app testing across the site with various business stakeholders.
* Liaise with the Risk Champion and Site Tech Manager to perform Risk Audits and evaluate Site Inspection Readiness
Key Skills
* Demonstrated experience of strong technical writing skills.
* Demonstrates an understanding of service definition and experience in process improvement.
* Excellent communication and presentation skills with the capability to listen and influence stakeholders at all Levels
* Strong communication and influencing skills, sufficient to build and maintain trust during times of service outage.
* Ability to multitask, manage and handle multiple service projects simultaneously and to the schedule
* Service management skills
* Basic testing skills for informal testing support with business stakeholders- no formal deliverables will be required
* Basic delivery skills/business analyst skills (desirable)
* Being able to create service reports in Power BI (desirable)
* Knowledge of Azure DevOps, Power BI report creation (desirable)
"Innovation and change, Join ZT"
The successful candidate will join the customer site team in Irvine on a fixed term basis for 6 months and should be available to be on site a minimum of 3 days per week. To be successful you should have experience in a regulated environment, e.g. experience of working in validated environment with GxP processes or experience in other regulated industries such as finance. You should be comfortable with technical document writing and have a broad set of service management experience, ideally with business continuity/disaster recovery planning experience.
The role will involve:
* Working within a site-based DevOps team following agile methodologies. Dealing with multiple projects coming to site, local projects, and ongoing service/ops needs
* From the service/ops side we require a lot of work on document management/writing - local SOPs, local ITMS doc updates, asset registers, IT document reviews, contract management with 3rd parties.
* Planning and testing Disaster recovery plans
* Lead a disaster recovery testing team to plan, action, and evaluate physical testing of key business critical systems.
* Determine document requirements for new and existing services, index and produce documents as required.
* Work with Site Document Control and Quality Teams to action recommendations for documents.
* Updating local SOPs, ITMS documents, and supporting periodic reviews.
* Ensuring standard processes and policies for Quality Assurance, Risk, and Compliance are adhered to.
* Participation in the maintenance of existing products as a service/Ops lead.
* Ensuring applications on site are fit for purpose and meet agreed compliance and risk profiles.
* Measure and report the level of Tech services provided, monitor performance against agreed SLAs.
* Serve as point of contact for service operations on site, and with the Tech team.
* Liaison with vendors to ensure support services are maintained.
* Management of Tech Assets as per Asset Management policies.
* We require help with Windows 10 app testing across the site with various business stakeholders.
* Liaise with the Risk Champion and Site Tech Manager to perform Risk Audits and evaluate Site Inspection Readiness
Key Skills
* Demonstrated experience of strong technical writing skills.
* Demonstrates an understanding of service definition and experience in process improvement.
* Excellent communication and presentation skills with the capability to listen and influence stakeholders at all Levels
* Strong communication and influencing skills, sufficient to build and maintain trust during times of service outage.
* Ability to multitask, manage and handle multiple service projects simultaneously and to the schedule
* Service management skills
* Basic testing skills for informal testing support with business stakeholders- no formal deliverables will be required
* Basic delivery skills/business analyst skills (desirable)
* Being able to create service reports in Power BI (desirable)
* Knowledge of Azure DevOps, Power BI report creation (desirable)