Network Support Analyst

Recruiter
Confidential
Location
Telford
Salary
18000.00 - 26000.00 GBP Annual
Posted
10 Sep 2020
Closes
23 Sep 2020
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Network Support Analyst

Mane Contract Services are recruiting on behalf of a UK leading Telecommunication Provider for a Network Support Analyst to join them on a permanent basis. This is an exciting opportunity to join a company currently deploying the next generation digital infrastructure.

As a Network Analyst, you will be responsible for problem solving in a fast environment, whilst providing exceptional customer service / experience.

Key Responsibilities:
- Primarily be answering incoming calls from customers, working with them to diagnose faults on the network achieving timely incident resolution.
- Monitoring the network management system to prevent future incidents occurring.
- Troubleshoot services such as DSL, Ethernet, Firewalls, GPON and Routing Protocols.
- Participating in a shift pattern of 8am - 8pm.

Qualifications & Experience:
- 1+ years' experience in 1st Line Network Support.
- Experience of dealing with Internet Services - DSL, Ethernet, Firewalls, GPON & Routing Protocols.
- CCNA certifications will be beneficial.
- Experience working in IT or Telecoms industry.

Salary:
Up to GBP26k + benefits

If you are a Network Support professional with the above experience and skill set, hit apply now for immediate CV review

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