2nd Lind Support Engineer

Recruiter
Confidential
Location
Chester
Salary
25000.00 - 30000.00 GBP Annual + pension, additional benefits
Posted
10 Sep 2020
Closes
18 Sep 2020
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
An exciting opportunity has arisen with a rapidly growing telecoms company based in Cheshire. My client is seeking an experienced 2nd Line Support Engineer to deliver great customer service working in a busy Service Desk environment.

Responsibilities

To be first point of technical escalation from Junior 2nd Line Support Analysts.
Provide technical resolution to end user Desktop and Network support incidents and delivery of IT Projects.
Creation and maintenance of training guides.
On-boarding of new product sets and subsequent training of support teams.
Creation of knowledge base articles.
Carry of planned upgrade and change activities.Experience

2 year's experience on a Technical Service Desk
Understanding of BGP, MPLS, VLAN, IPv4 and IPV6
Knowledge of Databases: MySQL/SQL
Knowledge of root cause analysis and problem solving.
Understanding of Microsoft products and operating systems.Desirable Experience/Knowledge

Experience with Cisco and or Huawei.
Experience in working with Dark Fibre.
Understanding of ISIS, VPLS and VRRP.
Experience of routing, switching and IP addressing.
Experience with Microwave and Wireless Transmission Technologies.Benefits

GBP25,000 - GBP30,000 DOE
Pension
Additional BenefitsTo be considered for this fantastic opportunity please email and up to date copy of your CV. If you have not received a response within 5 working days please assume your application has been unsuccessful.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p : / / w w w . n m s r e c r u i t . c o m / p r i v a c y - p o l i c i e s on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on a d m i m s r e c r u i t . c o m