Housing Options Manager

15 Sep 2020
06 Oct 2020
Contract Type
Full Time
Our client is seeking a Housing Options Manager on an initial 3 Month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday - Friday, 08:30 - 17:00. At a pay rate of GBP21.60 Per Hour.

Job Purpose:

To effectively manage the frontline housing options service team to ensure that the right advice is provided at the right time to help people to resolve their housing situationMain Duties and Responsibilities:

To manage the day to day customer demand for the housing options service through the regular review of service provision and processes which demonstrates excellent customer service through the council's key values
To effectively manage performance by regularly measuring and analysing service demand, to ensure the right resources are in the right place at the right time.
To contribute to the strategic direction of the service and managing operational changes which include working with a range of internal & external partnerships to create new or improved processes and systems
To review, update and develop procedure following service review or updated regulation/case law.
Offer a priority, responsive and preventative approach to dealing with complaints and provide innovative and creative responses where precedents have not been set
Represent the service at relevant multiagency groups which influence strategy and service delivery and deputise for Housing Services Manager as necessary.
To be responsible for the councils statutory housing provisions under the relevant legislation, code of guidance and internal policies and procedures are effectively discharged and be responsible for a strong emphasis in service delivery on homelessness prevention techniquesSkills and Experience:

Proven experience in housing services including experience of giving advice to the public on complex housing matters.
Substantial experience in delivering customer-focused services
Proven experience of successfully managing a high performing team and able to demonstrate leadership management behaviours.
Making major decisions on legal and financial matters
Educated to Degree level or equivalent
CIOH Member Level 5 with Housing Diploma (or equivalent) or ability to achieve the qualification
Housing/Homelessness legislation
Housing-related family/tenancy legislation and case law

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