Team Leader - Income Management & Welfare Reform
- Recruiter
- Confidential
- Location
- Birmingham
- Salary
- Plus Benefits
- Posted
- 15 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Management
- Contract Type
- Permanent
- Hours
- Full Time
Trident Group has over 50 years of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than GBP36m and owns assets close to GBP200m.
The Group includes Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance; Trident Reach, a registered care and support charity providing services (homeless, mental health, young people, older people, BME groups and domestic violence) to people in the Midlands
About the role
We are looking to recruit a Team Leader to work within are Income Management (Welfare Reform) based at are offices in Birmingham.
This is a critical post, working as part of a highly motivated team responsible for maximising rental income while supporting social housing tenants in debt. We are looking for a self-motivated and enthusiastic individual, who can work to high standards to deliver services designed to support customer needs, pursuing best practice and best value.
You should have experience in the field of income collection and welfare/ budgeting advice, and be able to demonstrate an understanding of relevant housing legislation.
About you
You should have supervisory experience and be able to motivate and lead others, be able to demonstrate excellent leadership qualities, people management skills.
* Excellent communication skills both verbally and written
* Lead and manage the performance of the Income Collection team, responsible for the collection of rent from all types of tenure, garage arrears and other associated miscellaneous income
* Ability to manage a varied and busy workload to meet targets and deadlines
* Considerable knowledge of housing and welfare benefits
* Effective time management skills
* IT skills and fully conversant with Microsoft Office and computerised Housing Rents applications
Applying
All applications must be accompanied with a current CV as well as a personal statement detailing your relevant skills and experience for the role. Applications without a covering statement will not be considered.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live with in the UK
All roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). Please be aware you will need to complete an enhanced adults DBS check before taking up the role.
We welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation
The Group includes Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance; Trident Reach, a registered care and support charity providing services (homeless, mental health, young people, older people, BME groups and domestic violence) to people in the Midlands
About the role
We are looking to recruit a Team Leader to work within are Income Management (Welfare Reform) based at are offices in Birmingham.
This is a critical post, working as part of a highly motivated team responsible for maximising rental income while supporting social housing tenants in debt. We are looking for a self-motivated and enthusiastic individual, who can work to high standards to deliver services designed to support customer needs, pursuing best practice and best value.
You should have experience in the field of income collection and welfare/ budgeting advice, and be able to demonstrate an understanding of relevant housing legislation.
About you
You should have supervisory experience and be able to motivate and lead others, be able to demonstrate excellent leadership qualities, people management skills.
* Excellent communication skills both verbally and written
* Lead and manage the performance of the Income Collection team, responsible for the collection of rent from all types of tenure, garage arrears and other associated miscellaneous income
* Ability to manage a varied and busy workload to meet targets and deadlines
* Considerable knowledge of housing and welfare benefits
* Effective time management skills
* IT skills and fully conversant with Microsoft Office and computerised Housing Rents applications
Applying
All applications must be accompanied with a current CV as well as a personal statement detailing your relevant skills and experience for the role. Applications without a covering statement will not be considered.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live with in the UK
All roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS). Please be aware you will need to complete an enhanced adults DBS check before taking up the role.
We welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation