Senior Application Support Engineer
- Recruiter
- Confidential
- Location
- Sheffield
- Salary
- 35000.00 - 45000.00 GBP Annual
- Posted
- 14 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Our client, a worldwide education company are looking to hire a Senior Applications Support Engineer to support their transformational goal.
Objectives
You will be responsibe for leveraging core business systems to support the overall strategic transformational goal of becoming a SaaS company. Reporting into the Head of Business Systems, you will act as a technical consultant and be the "go to" person for particular business systems, you may be expected to take on the role of technical lead in key business systems projects. As such, you balance BAU support with project work. You have a deep technical knowledge of systems and the landscape. As a senior member of the Business Systems team, you lead by example and offer support to less experienced/technical colleagues in the team, where appropriate.
Responsibilities:
Technical expertise: Understand the applications in your area of responsibility, the overall system architecture in which they reside and how the business may benefit from said systems.
System support/maintenance: Act as support engineer for dedicated systems, maintaining stability, security and balancing business needs. Manage incidents and requests effectively via the Service Desk.
Documentation: If required, draft technical design and implementation documents to support the team or any project work.
Data management: Migrating and mapping data across systems.
Business analysis: Gather, define and translate business requirements into technical solutions.
Act as technical lead on system-related projects, where applicable, delivering and/or coordinating the technical work stream.
Knowledge sharing: Share technical knowledge with other team members and the wider business, e.g. for end user training purposes.
Architectural knowledge: Maintain a deep understanding of how business systems directly or indirectly interact with each other as well as the wider technical landscape, assessing the impact that work carried out in one system might have elsewhere.
3rd party relationship management: Manage and maintain working-level relationships with 3rd parties for specific projects and tactical changes. Do so in close collaboration with your manager.
Risk management: Act as risk management champion for the systems you are responsible for, assessing how developments might need to incorporate additional elements to comply with best practices and mitigate risk for the business.
Stakeholder management: Manage effective and trustful relationships with key individuals from across the business units.
Reporting to management: Consistently provide transparent and timely reporting to your manager and/or project managers you are working with. Requirements:
5-10 years of business system configuration, ideally with the following (or similar systems): Service Now, FreshDesk/Chat, DocuSign, Zuora, print management systems, NetSuite
Working knowledge of SQL and JavaScript
Strong interpersonal and communication skills
Proactive approach
"Can do" attitude
Excellent self-management skills (time, prioritisation)
Working knowledge of Microsoft Azure Single-Sign On (SSO) integrationsExperience:
Wide range of business system configuration experience
Experience of migrating users from legacy to new Cloud systems
Supporting less experienced/ technical colleagues
Experience of working in technology (SaaS) or Education sectors, desirableThis role can be remote however you would need to be based once a week in Sheffield.
If this sounds like the dream job for you, please contact Vanessa on (phone number removed)
Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at for more information
Objectives
You will be responsibe for leveraging core business systems to support the overall strategic transformational goal of becoming a SaaS company. Reporting into the Head of Business Systems, you will act as a technical consultant and be the "go to" person for particular business systems, you may be expected to take on the role of technical lead in key business systems projects. As such, you balance BAU support with project work. You have a deep technical knowledge of systems and the landscape. As a senior member of the Business Systems team, you lead by example and offer support to less experienced/technical colleagues in the team, where appropriate.
Responsibilities:
Technical expertise: Understand the applications in your area of responsibility, the overall system architecture in which they reside and how the business may benefit from said systems.
System support/maintenance: Act as support engineer for dedicated systems, maintaining stability, security and balancing business needs. Manage incidents and requests effectively via the Service Desk.
Documentation: If required, draft technical design and implementation documents to support the team or any project work.
Data management: Migrating and mapping data across systems.
Business analysis: Gather, define and translate business requirements into technical solutions.
Act as technical lead on system-related projects, where applicable, delivering and/or coordinating the technical work stream.
Knowledge sharing: Share technical knowledge with other team members and the wider business, e.g. for end user training purposes.
Architectural knowledge: Maintain a deep understanding of how business systems directly or indirectly interact with each other as well as the wider technical landscape, assessing the impact that work carried out in one system might have elsewhere.
3rd party relationship management: Manage and maintain working-level relationships with 3rd parties for specific projects and tactical changes. Do so in close collaboration with your manager.
Risk management: Act as risk management champion for the systems you are responsible for, assessing how developments might need to incorporate additional elements to comply with best practices and mitigate risk for the business.
Stakeholder management: Manage effective and trustful relationships with key individuals from across the business units.
Reporting to management: Consistently provide transparent and timely reporting to your manager and/or project managers you are working with. Requirements:
5-10 years of business system configuration, ideally with the following (or similar systems): Service Now, FreshDesk/Chat, DocuSign, Zuora, print management systems, NetSuite
Working knowledge of SQL and JavaScript
Strong interpersonal and communication skills
Proactive approach
"Can do" attitude
Excellent self-management skills (time, prioritisation)
Working knowledge of Microsoft Azure Single-Sign On (SSO) integrationsExperience:
Wide range of business system configuration experience
Experience of migrating users from legacy to new Cloud systems
Supporting less experienced/ technical colleagues
Experience of working in technology (SaaS) or Education sectors, desirableThis role can be remote however you would need to be based once a week in Sheffield.
If this sounds like the dream job for you, please contact Vanessa on (phone number removed)
Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at for more information