Call Handler

An excellent opportunity has arisen for a Call Handler to join ECU Testing based in Heanor, Derbyshire. In return, we offer a competitive salary of GBP17,680- GBP19,721 per annum plus a range of benefits including 32 days holiday per annum inclusive of bank holidays, work clothing and free safety wear, access to fully equipped company gym, overtime time, annual company team- building days out (Paintballing, Racing etc.), paid break times and very good in-house career development opportunities for those who learn fast and demonstrate required skills.

ECU Testing Ltd is a market leader in automotive control unit remanufacturing. We develop ECU (Electronic Control Unit) remanufacturing solutions for Engine Management, Transmission, Anti-Lock Braking, Electric power steering, instrumentation and comfort control systems for the automotive aftermarket.

The Call Handler will be responsible for handling inbound calls in a busy office environment. This will consist of:

Dealing with general enquiries regarding car parts, motor car knowledge would be an advantage

Making outbound calls

Updating customer records using a bespoke system

Dealing with an outlook email system

Liaise with technical engineers

Generate customer payments over the phone

The software system that we use is a bespoke system and full in- house training will be provided.

The successful Call Handler will:

Have extensive experience of call handling

Be computer literate

Be able to work calmly under pressure

Be comfortable working in a fast-paced environment and be capable of multitasking

Must have excellent customer service background

The hours of work are Monday to Friday, 09:00 -17:30

Please apply online today to be considered for the Call Handler role