Customer Service Advisor

Customer Service Advisor

Up to £20,331 pa

Manchester, Salford

1 FT Permanent

2 X PT Permanent

1 X PT Fixed Term Contract to join the Income Management team

35 hours per week Monday – Friday, flexibility in shifts is available.

Closing Date: 29th September

Our client provides homes and services to over 16,000 people across Greater Manchester. They’re committed to providing great homes and delivering fantastic services to their customers.

They want to deliver services that are easy to use and reliable and they’re looking for an excellent communicator to join their customer service and support team to help them achieve this!

They want to provide a fantastic experience when customers access their services and contact them online. So, they’re looking for someone with great customer service skills and tonnes of energy, who is experienced in telephone customer service, managing live chat, responding to emails and social media communications. Someone with a positive attitude, great digital skills and a personable and helpful approach.

every conversation is different!

Think on your feet and wow customers when they need help to -     

• organise repairs at their home    
• find their perfect new home    
• address issues in the neighbourhood             
• respond to comments and complaints    
• manage their rent payments    
• ensure communities thrive

• They need you to relate to every customer personally
• Take ownership for resolving customer enquiries     
• Use what you learn from customers to help them improve
• Be a flexible multi-tasker
• Keep our data fresh, clean and safe, maintain high standards     
• Get results and live their values     
• Be mad passionate about customers!

Our client are a great place to work. They support and trust colleagues, empowering them to do their best for their customers. They pay good salaries, offer a great range of benefits and support colleagues to learn and grow, because they want to attract and retain the very best people to help them serve their customers.

benefits package:

• Agile working
• Up to 30 days holiday a year
• Performance related pay
• Stakeholder pension scheme
• An annual allowance to spend on Perkbox - plus hundreds of discounts and freebies
• A cash plan
• Confidential counselling and well-being programme
• Enhanced maternity and paternity leave
• Free financial education
• Financial support with professional membership
• Season ticket loans
• Cycle to work scheme

Interested? Click apply