Credit Manager

Working as part of the Finance Management Team you will develop and motivate a team of high calibre Credit Controllers to achieve and over perform on daily and monthly targets and to protect the overall quality of the debtors.

Key Responsibilities

Motivate and Lead High Performing Credit Control Team

Maintain and encourage good customer relations at all levels through personal contact and visits
Take All Steps considered necessary to ensure that the credit control policy is executed at all times
Operate all established collection procedures within the insurance policy using initiative and flexibility to achieve targets.
Identify accounts which require special attention and act decisively to resolve disputes /cash flow, including visiting customers' premises as necessary.
Responsible for the smooth flow of orders released for dispatch to warehouse
Informing sales managers and or customers if any problem with release of order
Ensure that all invoices, credits and statements are transmitted to each customer
Ensure that support and coaching is provided for all team members on a daily basis to maintain and improve the overall performance and monitor the performance of each member of the credit control department and ensure regular training and development of all members is maintained
To maintain accurate measurement and performance stats
To Identify accounts which require special attention and act decisively to resolve difficulties consulting management where appropriate
Set individual targets for each member in the team
Liaise with other departments regularly to resolve issues that impact on debt collection
Continue to improve processes and system issues
Administer the company's disciplinary and grievance policy as necessary
Manage attendance and time keeping for all staff
Conduct return to work interviews with staffMeasuring, Reporting and Administration

Ensure that all polices procedures and systems are used effectively and efficiently on a daily basis
Conduct regular meetings with all team members that review past performance and set new targets for achievement on a monthly basis (at least once a month)
Complete ad-hoc job-related tasks as directed by members of the management team
Prepare monthly analysis of debtors and any other stats required for the AR Collections ManagerPerformance Measures

Customer Satisfaction
Employee Retention
Employee satisfaction
Cash collection targets
Debtor day targets
Unallocated cash targets
Management of performance improvement programmeSkills and Experience

Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
Drive and enthusiasm to inspire and motivate a team
Demonstrate ability to deliver challenging financial targets
Excellent communication skills
Excellent relationship building skill
Commercial awareness
Self-motivated and responsible
Positive attitude
Excellent attention to detail
Competent user of Microsoft Office products and Oracle
Strong planning & organisation skills
Highly numerate/literate
General all-round credit, risk and collections management experience
Ability to hit the ground running and get stuck in
SAP experience - specifically post-implementation stabilisation
Strong analytic and reporting capabilities underpinned by extensive business acumen
Ability to influence peers, direct teams and motivate employees in change fatigued scenarios
Capable of building strong relationships in a short period of time across all levels of the business