Prepayment Advisor
- Recruiter
- Confidential
- Location
- Newcastle Upon Tyne
- Salary
- 16000.00 - 17000.00 GBP Annual
- Posted
- 14 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Prepayment Advisor
Location: Office Based, Newcastle Upon Tyne
Salary: GBP16,380
Type: Permanent, Full Time
About Green
Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state
of the art technologies we are able to offer a simple, modern and clear approach to all of our customers
energy needs.
We are moving into an exciting phase of the business, with significant growth and innovation.
About You
* Experience in working within prepayment energy
* A problem solver with a positive attitude
* Navigate multiple systems and pick up processes quickly
* You will be Resilient and confident in your approach
* Can use your own initiative- Work independently and take responsibility
* Excellent communication and influencing skills
* Ability to work under pressure in challenging situations
The role will include
* Liaising with customers through calls, emails, web chat and social channels
* Manage, resolve, and escalate complaints accordingly in line with the complaints process.
* React to real time demand to re-prioritise to ensure the customers' needs are met
* Provide day to day support to our prepayment members on any queries
* Take ownership of emergency situations, being first line support to customers in distress, Facing energy supply difficulties.
* Continually assess ways in which we can improve processes, to work efficiently and provide a better customer experience.
How to apply for the Prepayment Advisor job
If you have the skills and experience required for this Prepayment Advisor job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.
You must be eligible to work in the UK
Location: Office Based, Newcastle Upon Tyne
Salary: GBP16,380
Type: Permanent, Full Time
About Green
Green is the pioneer for making energy smart and insightful. Incorporating artificial intelligence and state
of the art technologies we are able to offer a simple, modern and clear approach to all of our customers
energy needs.
We are moving into an exciting phase of the business, with significant growth and innovation.
About You
* Experience in working within prepayment energy
* A problem solver with a positive attitude
* Navigate multiple systems and pick up processes quickly
* You will be Resilient and confident in your approach
* Can use your own initiative- Work independently and take responsibility
* Excellent communication and influencing skills
* Ability to work under pressure in challenging situations
The role will include
* Liaising with customers through calls, emails, web chat and social channels
* Manage, resolve, and escalate complaints accordingly in line with the complaints process.
* React to real time demand to re-prioritise to ensure the customers' needs are met
* Provide day to day support to our prepayment members on any queries
* Take ownership of emergency situations, being first line support to customers in distress, Facing energy supply difficulties.
* Continually assess ways in which we can improve processes, to work efficiently and provide a better customer experience.
How to apply for the Prepayment Advisor job
If you have the skills and experience required for this Prepayment Advisor job, just click "apply" today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.
You must be eligible to work in the UK