Customer Contact Team Member
- Recruiter
- Confidential
- Location
- Totnes
- Salary
- PAYE + Holiday Pay
- Posted
- 14 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
A 2 months+ opportunity for a Customer Contact Team Member as arisen with the local authorities in Totnes to proactively manage and resolve customer issues through a range of channels and support and encourage customer empowerment and self-serve.
Key Tasks:
Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
Carry out a range of other related duties e.g. making service bookings, taking and processing payments
Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi departmental project teams.
Proactively market the benefits of digital and self-service channels to all customers and demonstrate and coach them in their use, including rostered floor walking to enable queue management and to encourage and assist with customer self-serve.
To be successful you will need:
Excellent customer service skills.
Good telephone manner.
Excellent computer skills.At present work is from home so it will be agile work, Laptop & equipment will be provided. The equipment will need to be collected from Follaton House on the first day. Interview will be via Skype.
Hours of work are 9am till 5pm, Monday to Friday, 37 hours per week.
To apply please send your cv or email for more information
Key Tasks:
Work as part of a multi-skilled customer service team to attain the highest possible standards of customer care
Proactively manage and resolve a wide range of customer issues through multiple channels e.g. face-to-face, telephone, letter, email, the Customer Portal - referring to other teams within agreed protocols
Carry out a range of other related duties e.g. making service bookings, taking and processing payments
Work collaboratively with colleagues to improve customer service e.g. undertake customer surveys, highlight opportunities for empowering customers further, participate in multi departmental project teams.
Proactively market the benefits of digital and self-service channels to all customers and demonstrate and coach them in their use, including rostered floor walking to enable queue management and to encourage and assist with customer self-serve.
To be successful you will need:
Excellent customer service skills.
Good telephone manner.
Excellent computer skills.At present work is from home so it will be agile work, Laptop & equipment will be provided. The equipment will need to be collected from Follaton House on the first day. Interview will be via Skype.
Hours of work are 9am till 5pm, Monday to Friday, 37 hours per week.
To apply please send your cv or email for more information