IT Support (1st & 2nd Line)
- Recruiter
- Confidential
- Location
- Kettering
- Salary
- 20000.00 - 24000.00 GBP Annual + Other Benefits
- Posted
- 14 Sep 2020
- Closes
- 22 Sep 2020
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
GBR Recruitment are working in partnership with a well established & progressive client recruiting for an experienced IT Support individual to join the IT team within their busy Northamptonshire office
This role would suit an individual with 1st & 2nd line support experience with widespread software & hardware experience plus some experience with telecoms
Job Overview:
This role is a customer-service oriented specialist with the required level of IT technical skills and project management experience.
This is a key role providing computer, infrastructure network and telephone support to the company's employees, providing a quality end-user experience in a Windows environment.
The successful candidate must have the ability to provide technical support in a fast-paced and dynamic environment with previous experience of ERP systems.
Job Responsibilities:
* Install and configure computer hardware operating systems and applications
* Monitor and maintain computer systems, networks and telephone equipment
* Troubleshoot system and network problems, and diagnosing and solving PC hardware issues (Windows and Mac)
* Resolve and/or replace faulty hardware
* Process RMA or warranty replacement of hardware
* Document all hardware being distributed using asset tag number, computer name and user first and last names
* Setup and manage user accounts and profiles in both Active Directory and Microsoft Office 365 Business
* Prioritise and manage several open cases at one time while meeting agreed service level agreements
* Take an active role in leading and servicing remote offices and mentor others as necessary
Qualifications & Experience:
* Hands-on 1st & 2nd line IT Support experience with a strong working knowledge of Active Directory, Microsoft Windows, Windows Server, and Microsoft Office 365 (latest versions)
* Experienced in various software & hardware
* Network infrastructure experience is preferred
* Cloud Storage experience
* Microsoft Teams / Skype experience
* Excellent communication (verbal and written) in technical writing and documentation as well as, interpersonal and organizational skills
* Excellent troubleshooting and problem-solving skills
* Passion and skill to quickly investigate the root cause of a technical problem, understand why it happened, and prevent it in the future
* Thrives in a fast-moving environment
This role would suit an individual with 1st & 2nd line support experience with widespread software & hardware experience plus some experience with telecoms
Job Overview:
This role is a customer-service oriented specialist with the required level of IT technical skills and project management experience.
This is a key role providing computer, infrastructure network and telephone support to the company's employees, providing a quality end-user experience in a Windows environment.
The successful candidate must have the ability to provide technical support in a fast-paced and dynamic environment with previous experience of ERP systems.
Job Responsibilities:
* Install and configure computer hardware operating systems and applications
* Monitor and maintain computer systems, networks and telephone equipment
* Troubleshoot system and network problems, and diagnosing and solving PC hardware issues (Windows and Mac)
* Resolve and/or replace faulty hardware
* Process RMA or warranty replacement of hardware
* Document all hardware being distributed using asset tag number, computer name and user first and last names
* Setup and manage user accounts and profiles in both Active Directory and Microsoft Office 365 Business
* Prioritise and manage several open cases at one time while meeting agreed service level agreements
* Take an active role in leading and servicing remote offices and mentor others as necessary
Qualifications & Experience:
* Hands-on 1st & 2nd line IT Support experience with a strong working knowledge of Active Directory, Microsoft Windows, Windows Server, and Microsoft Office 365 (latest versions)
* Experienced in various software & hardware
* Network infrastructure experience is preferred
* Cloud Storage experience
* Microsoft Teams / Skype experience
* Excellent communication (verbal and written) in technical writing and documentation as well as, interpersonal and organizational skills
* Excellent troubleshooting and problem-solving skills
* Passion and skill to quickly investigate the root cause of a technical problem, understand why it happened, and prevent it in the future
* Thrives in a fast-moving environment