IT Desktop Support Technician

Title: IT Desktop Support
Location: South Lincolnshire, Rutland, North Cambridgeshire
Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support
Salary: GBP24-28K + Excellent Package

The COMPANY

Our client is a well established Global manufacturer of combustion equipment to the petrochemical industry selling products, systems and site services worldwide. Their market leading comprehensive product range includes thermal oxidizers, burners, flare systems and pollution control equipment.

The ROLE

Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include;
*Resolving End User Issues
*Setting up new computers
*Creating new users
*Resetting passwords
*Tracking Issues
*Desk-side Support
*Documentation
*Helpdesk Ticketing using Dell KACE System
*Hardware Setup & Breakdown
*Imaging Computers
*Software Installation

The CANDIDATE

The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing;

*Confident and pleasant manner
*Willingness to learn
*Hardware Break/fix
*Trouble Shooting
*Effective documentation
*Ability to work independently and within a team to solve problems
*Windows 7 / 8 Desktop Operating systems
*Understanding of virtualization technologies
*Basic Networking concepts i.e. TCP/IP, DNS, routers, switches, firewalls, Wireless technologies.
Importantly you will have an ambition to further your career and learn the following;
*Gain Professional level certification i.e. Cisco, Microsoft, CompTIA,
*Virtualization technologies i.e. Hyper-V
*Active Directory
*VOIP technologies
*Office 365
*Microsoft Azure or Amazon AWS Cloud services
*Server operating systems i.e. Server 2012R2
*Exchange
*SQL

PACKAGE includes;

Pension - 12%
Health Care
Dental Care
Life Insurance
Critical Illness Cover
Gym Membership
Etc.
All from start date

This role is commutable from:
Stamford
Bourne
Market Deeping
Deeping St James
Peterborough
Grantham
Glinton
Corby
Oundle
Wansford
Oakham
Colsterworth
Corby Glen
Langtoft
Baston
Uppingham
Wittering
Barnack
King's Cliffe
South Witham

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike